Server Environments

The following sections describe the supported environments (such as operating systems, application servers, and RDBMS) for hosting the CA Identity Manager server components.
The following sections describe the supported environments (such as operating systems, application servers, and RDBMS) for hosting the CA Identity Manager server components. 
This version of the CA Identity Manager Server requires that you install the Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files for your selected JDK. Download and install the corresponding files for your version of Java.
Supported Server Operating Systems
Operating System
Version/ Level
Microsoft Windows Server
2012, 2012 R2, 2016, 2019
  • 64-bit
  • Support for Standard Edition and Essentials Edition
  • Latest SP assumed
  • Supported on all the application servers that the product supports
Red Hat Enterprise Linux
6.x, 7.x, 8.x
  • 64-bit
  • Supported on all the application servers that the product supports
When a third-party product reaches the end of its primary or mainstream support, we will no longer provide support for that third-party product. Third-party products under extended vendor support are not supported by us.
Supported Virtualization Platforms
CA Identity Manager supports all virtualization technologies as defined in the CA Virtualization Policy.
For more details, see CA Support Statement for Virtualization 
Supported 64-bit Application Servers
Application Server
JBoss 6.4 EAP or later 6.x releases
WildFly 8.2 or later 8.x releases
  • Oracle Java 8 (1.8.x)
  • AdoptOpenJDK 1.8.0_212 and later 1.8.x versions
  • Important! 
    Identity Suite has shifted the primary support from Oracle JDK to AdoptOpenJDK, a popular free version of Java that derives its source from OpenJDK. Existing customers with valid licenses from Oracle may continue to run our products using Oracle JDK. However, in such cases, the customer is responsible for obtaining support from Oracle to address any future Java security and vulnerability issues that may arise.
  • CA Identity Manager installer does not work with AdoptOpenJDK. Post installation of CA Identity Manager, you must change the Java if you wish to use AdoptOpenJDK.
  • Unicast and Multicast are supported with JBoss
  • July 2015 Critical Patch Update or later is required for Oracle JDK/JRE 1.8.x
  • Unicast with Replication configuration is not supported for WildFly 8.2.x cluster due to a known bug with HornetQ in WildFly 8.2.x. For more information, search for the Knowledge Base article with the number HQ222116 at
  • Domain mode is not supported
  • For cluster support, one computer per node is supported. Use default ports.Multi Node deployments require a true cluster (silo approach is not supported).
Oracle WebLogic
12c R2 (12.2.1.x)
Oracle Java 8 (1.8.x)
  • The minor version of JDK 1.8.x must be 131 or higher.
IBM WebSphere and later
IBM Java 8 (1.8.x)
  • Fix pack
  • WebSphere 8.5.x supports only JSF/MyFaces 1.2
    (JSF/MyFaces 2 is not currently supported)
Starting from release 1.8.0_181, Java has enabled endpoint identification on LDAPS (secure LDAP over TLS) connections. This will result in the LDAP connection failure when the LDAP endpoint does not have a certificate matching the name of the endpoint. To avoid LDAP connection failure, apply the workaround mentioned at Java Upgrade LDAP Issue
Supported Repositories
Supported Identity Manager User Store (Formerly called Corporate Directory)
The following list describes the platforms certified for maintaining user information as well as other organizational information (such as groups). Please note that other LDAP v3 servers and RDBMS are supported for this repository as long as they are verified as part of a CA Partner program. Also note that any LDAP server must be compliant to the X.521 object definition standards (see
User Store
Provisioning Store
Runtime Store
# CA Directory r12.x, 14.0
# CA Identity Manager 14.3 supports only CA Directory 64-bit.
Supported Runtime Databases
The following list describes the platforms certified and supported for the CA Identity Manager runtime database. A runtime database is a required repository for storing environment configuration information, workflow configuration and status, task history information, reporting snapshot data and (if configured) audit records.
/ Directory
User Store
Runtime Store
Oracle Directory Server Enterprise Edition 11.x, Oracle Unified Directory 11g r2
Microsoft Active Directory 2012 R2 (including Lightweight Directory Services), 2016
IBM Directory Server 6.x
Novell eDirectory 8.8.x
Oracle OID 11g r1
Red Hat Directory Server 9.x, 10.x
Open LDAP 2.4
Oracle Database
  • 11g r2
  • 12c R1 (RAC + Container DB multi tenancy)
  • 12c R2 (RAC + Container DB multi tenancy)
  • 18c (RAC + Container DB multi tenancy)
* Microsoft SQL Server 2012, 2014, 2016, 2017
CA Identity Manager 14.3 does not support a combined user store and provisioning directory for new as well as upgraded environments. 
* Includes support for all service packs / releases on this version
Additional CA Interoperability Matrix 
The following matrix lists CA Identity Manager additional interoperability with other products. Please note that additional products are supported as target endpoints as well as repositories and are listed in the appropriate tables in this document.
CA Product
Release / Product
Comments / Supported Versions
CA Single Sign-On
r12.5, r12.51, r12.52x, r12.6.01, r12.7, and 12.8
  • Please refer to the CA Single Sign-On support matrix for supported policy server stores.
  • The latest Service Pack and Cumulative Release is assumed.
  • It is not recommended to place CA Single Sign-On and CA Identity Manager on the same system
CA Identity Governance
r12.6 (and later), r14.x
  • The latest Service Pack and Cumulative Release are assumed.
CA Normalized Integration Management for Service Management
  • ServiceAide - NorthStar
  • SAP Solution Manager ITSM - 7.3 SP3
  • CA Service Desk Manager - 14.1,
  • ServiceNow - Jakarta, Kingston
  • BMC Remedy - 8.1, 9.1
  • HP ServiceManager - 9.32, 9.41
  • Salesforce Service Cloud - Winter 2019
The .x in the release numbers denote the actively supported releases.