Create a Notification Method

A notification method lets you inform people when an activity that affects a ticket takes place. You can assign different notification methods for different notification levels (low, medium, high, or emergency).
casm1401
HID_CreateNotificationMethod
A notification method lets you inform people when an activity that affects a ticket takes place. You can assign different notification methods for different notification levels (low, medium, high, or emergency).
Follow these steps:
  1. Select Notifications, Notification Methods on the Administration tab.
    The Notification Method List page opens.
  2. Click Create New.
    The Create New Notification Method page opens. Complete the following fields, as appropriate:
    • Symbol
      Defines a unique identifier for this record.
    • Write to File
      Specifies if the context information of the notification method is written to a file. If you select this option, the TEMP (Windows) or TMP (UNIX) environment variable determines the directory used for creating notification files. The environment used depends on who started the CA SDM services. On Windows, for example, configure the System Variables environment and specify TEMP if it is not already defined. If the system cannot find the environment variable, notification files are written to the root directory of the default drive.
    • Supports SMTP
      Specifies that SMTP addresses are supported for email recipients.
    • Record Status
      Specifies if the database record is active or inactive.
    • Description
      Gives a description of the notification method.
    • Notification Method
      Shows the name (including the path if it is required) of the program or executable script that runs, and any applicable switches. For example: Launchit c:\\backup\\applog.bat or pdm_mail -p. 
      Because the notification method runs from the CA SDM server, put the notification method script in a directory that can be accessed from the path on the server. Alternatively, specify the full path to the script. On UNIX, depending on the shell you are running, you can check the path by executing which pathname_to_script command.
      Out of the box, the following Notification Methods are provided:
      • Email
      • Notification
      • Pager_Email
      • xMatters/Email
      • xMatters/Notification
      • xMatters/Pager_Email
        CA SDM supports only one notification method at a time. If you are using Email, then you cannot use Notification at the same time. This applies to all out of the box notification methods like Email, Notification, Pager_Email, xMatters/Email, xMatters/Notification, and xMatters/Pager_Email. When xMatters integration is disabled, the Notification Method must be manually reset to either Email, Notification, or Pager_Email.
        Select one of the notification method from the Low, Normal, High, or Emergency drop-down list. When xMatters is integrated, select Notification Method as
        xMatters/Email
        . It indicates that the notification will be sent to the xMatters agent for incidents, requests, or problems. CA SDM objects like Change Orders, Issues, or Knowledge Documents are processed using the Email notification method.
  3. Click Save.
    The notification method is defined and the Notification Method Detail page appears. If there appears to be a problem with the notification methods, examine the logs. The logs are in the $NX_ROOT/log directory on UNIX or $NX_ROOT\log on Windows.