Uninstall CA SDM 14.1.04 (Windows)

This article contains the following topics:
casm1401
This article contains the following topics:
Uninstall CA Service Desk Manager 14.1.04
Perform the following steps to uninstall CA SDM 14.1.04 on Windows:
  1. Log in to CA SDM as an Administrator.
  2. Shut down CA Service Desk Manager Server.
  3. Navigate to the location 
    where you have extracted the CA Service Management Installer zip package
  4. Locate 
    CASM_14.1.04_CommonPatchInstaller_Win\filestore\utils\ApplyPTF 
    folder.
  5. Run the 
    APPLYPTF.exe
    .  
  6. Select
    Backout PTF
     from the local or remote node option.
  7. Click 
    Next
    .
  8. Enter the
     
    patch number for the language that is installed in your environment:
    • English: T6EE244
    • French: T6EE248
    • French Canadian: T6EE247
    • German:
       
      T6EE245
    • Spanish:
       
      T6EE246
    • Italian:
       
      T6EE249
    • Japanese: T6EE250
    • Brazilian Portuguese: T6EE251
    • Simplified Chinese: T6EE252
  9. Click 
    Next
     to continue backing out the specific patch.
  10. Repeat steps 
    6-9, 
    to back out the binary patch, T6EE243.
  11. Repeat steps 
    6-9, 
    to back out T6EE253 patch.
  12. Reboot the server
  13. Repeat steps 6-12 on all standby, application, or secondary servers in your environment
  14. Restore the MDB database to the database backup that you took before applying the patch.
Uninstall the xFlow Analyst Interface
Perform the following steps to uninstall the xFLow Analyst Interface (Windows): 
  1. Click
    Start
    ,
    Control Panel
    ,
    Uninstall a Program
    to uninstall xFlow Analyst Interface. 
    Or
  2. Navigate to where you have installed the xFlow Analyst Interface (for example,
    C:/Program Files/CA/xFlow)
  3. Select 
    xFlowAnalystInterface
    _installation
    and click
    Change xFlow Analyst Interface Installation.exe
     to complete the uninstallation process.
Uninstall the Search Server
Perform the following steps to uninstall the search server (Windows): 
  1. Click 
    Start
    Control Panel
    Uninstall a Program and
    right-click
    SearchServer 
    to uninstall the Search Server. 
    Or
  2. Navigate to where you have installed Search Server (for example,
    C:/Program Files/CA/SC). 
  3. Open
     the
    SearchServer
    folder and
     
    select 
    SearchServer_Installation.
    Click
    Change SearchServer Installation.exe
     to complete the uninstallation process.