Implementing CA Service Management 14.1

 is a seamless integration of three products namely, CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager. The solution also consists of a collaborative platform called Unified Self-Service, that lets you connect and share knowledge with the people in your organization. Unified Self-Service also offers self-service functionalities for your business users and administrators. 
casm1401
CA Service Management
 is a seamless integration of three products namely, CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager. The solution also consists of a collaborative platform called Unified Self-Service, that lets you connect and share knowledge with the people in your organization. Unified Self-Service also offers self-service functionalities for your business users and administrators. 
CA Service Management
 helps you do the following:
  • Deliver efficient IT service management to consumers, IT teams, and management.
  • Increase the value that IT provides to the business by communicating service offerings in terms that users can understand.
  • Manage IT assets to deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery.
The following diagram illustrates the capabilities that
CA Service Management
 offers:
CA Service Management Imp
CA Service Management Imp