Implementing CA Service Desk Manager

As an administrator, install or upgrade CA SDM to avail the service desk capabilities which is an integral part of the CA Service Management solution. This topic describes the planning process, the procedure to install or upgrade, and to configure the product after the installation.
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As an administrator, install or upgrade CA SDM to avail the service desk capabilities which is an integral part of the CA Service Management solution. This topic describes the planning process, the procedure to install or upgrade, and to configure the product after the installation.
For a successful CA SDM implementation in your enterprise, plan and perform the following steps:
To implement CA SDM, the following prerequisites apply:
  • A working knowledge of the Windows and/or UNIX operating systems, depending on your current production environment.
  • The ability to perform basic administrative tasks for your operating system.
  • Depending on your working environment, knowledge of mainframe, mobile devices, and server installations.
More Information: