Install CA IT Asset Manager 14.1.01

Complete the following steps to apply the cumulative patch to CA IT Asset Manager 14.1:
casm1401
Complete the following steps to apply the cumulative patch to CA IT Asset Manager 14.1:
3
Verify the Prerequisites
  • To apply cumulative patch 14.1.01, you must have already installed CA APM 14.1 GA.
  • If you have installed CA APM 12.9, you must first upgrade to CA APM 14.1 and then apply the cumulative patch.
Install the Patch
Follow these steps:
  1. Download the CA APM 14.1.01 cumulative patch from CA Support Online to the CA APM application server in the APM_14_1_01 folder.
  2. Run the cazipxp.exe –u RO80262.caz command to unzip the CA APM 14.1.01 cumulative patch (caz file) in the same folder:
  3. Verify that the following files are available:
    • MDB.exe
    • Setup.bat
    • Patch.msp
  4. Double click and extract ‘MDB.exe’ to get MDB folder.
  5. Complete the following steps to update the web server, application server components and database.
     
    Please apply the Database patch first and then apply the patch in the application and webserver components.
    • Log in to the application server where you downloaded and extracted the patch. From the command prompt, go to the APM_14_1_01 folder. To apply the database patch, use the following command.
      We recommend that you back up your MDB database before you perform the MDB update. If your MDB update fails, restore the backup and start the installation again. We do not recommend that you reinstall the MDB update in the same environment where the MDB update failed.
      For
      SQL Server
      , execute the following command:
      setup.bat -SERVERTYPE=DB -DBVENDOR=mssql -DBNAME=<mdb_name> -DBHOST=<database_hostname> -DBUSER=<database_username> -DBPASSWORD=<database_password> -MANIFEST=Unicenter_Asset_Portfolio_Management -WORKSPACE=UAPM
      SERVERTYPE
      SERVERTYPE is DB, for database patch application.
      DBVENDOR
      Specifies the database vendor name. Enter mssql for SQL Server.
      DBNAME
      Specifies the existing CA APM Release 14.1 MDB database name.
      DBHOST
      Specifies the database server system host name.
      DBUSER
      Specifies the existing CA APM Release 14.1 MDB database user name.
      DBPASSWORD
      Specifies the existing CA APM Release 14.1 MDB database password.
      The -DBUSER and -DBPASSWORD parameter values must match your existing CA APM Release 14.1 database user name and password.
      MANIFEST
      Specifies the name of the manifest file. Do not change the default value for this parameter.
      WORKSPACE
      Specifies the name of the workspace. Do not change the default value for this parameter.
      For
      Oracle Server
      , execute the following command:
      setup.bat -SERVERTYPE=DB -DBVENDOR=oracle -DBNAME=<oracle_service_name> -DBHOST=<database_hostname> -DBUSER=<database_username> -ORA_TBLSPACE_PATH=<tablespace_path> -DBPASSWORD=<database_password> -MDB_ADMIN_PSWD=<mdb_administrator_password> -MANIFEST=Unicenter_Asset_Portfolio_Management -WORKSPACE=UAPM
      SERVERTYPE
      SERVERTYPE is DB, for database patch application.
      DBVENDOR
      Specifies the database vendor name. Enter oracle for Oracle.
      DBNAME
      Specifies the existing Oracle Service name.
      DBHOST
      Specifies the database server system host name.
      DBUSER
      Specifies the existing Oracle database user name.
      ORA_TBLSPACE_PATH
      Specifies the path to the Oracle tablespace.
      DBPASSWORD
      Specifies the existing Oracle database password
      The -DBUSER and -DBPASSWORD parameter values must match your existing CA APM Release 14.1 database user name and password.
      MDB_ADMIN_PSWD
      Specifies the existing MDB administrator password.
      MANIFEST
      Specifies the name of the manifest file. Do not change the default value for this parameter.
      WORKSPACE
      Specifies the name of the workspace. Do not change the default value for this parameter.
  6. To update the application server, copy the folder APM_14_1_01 to the Application server. In the command prompt, go to the APM_14_1_01 folder and run the following command.
    Setup.bat -SERVERTYPE=APP
    If the Application server and the Web server components reside on the same Machine, you can ignore step 7.
  7. To update the web server, copy the folder APM_14_1_01 to the Web server. In the command prompt, go to the APM_14_1_01 folder and run the following command.
    Setup.bat -SERVERTYPE=WEB
Verify the Cumulative Patch Installation
After you have completed all installation procedures, you can verify that CA APM 14.1.01 and the database upgrade were performed successfully.
Database upgrade verification
  1. Login to the server where you downloaded and extracted the CA APM 14.1.01 cumulative patch.
  2. Navigate to the folder where you downloaded and extracted the CA APM 14.1.01 cumulative patch (APM_14_1_01).
  3. Navigate to the MDB\mdb1.5 folder.
  4. Open the install_<databasename>.log file with a text editor.
    In the log file name, database name is replaced with the name of the database. For example, if the database name is test, the log file name is install_test.log.
  5. Verify that a message similar to the following message appears at the end of the log file:
    'MDB setup completed successfully'.
Cumulative Patch verification
  1. Login to APM application.
  2. After a successful login click on ‘About’ link (top-right).
    The display should be:
    Release:
    14.1.1.28
  3. Verify the ITAMMSP.log file in the system drive.
  4. In the Add/Remove Programs, click View Installed Updates and verify the entry
    CA ITAM 14.1.01.
Install Localization Update on the Cumulative Patch
After you verify the cumulative patch installation, you must install the localization update for languages other than English.
Follow these steps: 
  1. Log in to the Application Server.
  2. In the Windows command prompt, navigate to <ITAM installation folder>\L10N\language_pack.
  3. Run the following command:
    SetSeeddata.exe <language code-country code>
    For example, SetSeeddata.exe de_DE. The language codes are same as the folder names present at this location.
  4. Verify the LOGSetSeeddata.log file.
Uninstall CA APM 14.1.01
You can decide to uninstall CA APM from a computer for various reasons. For example, you can uninstall CA APM because you decided to use the computer for a different purpose or to move the components to another computer.
The MDB upgrade cannot be reverted. To revert the MDB changes, restore the previous database backup.
Follow these steps: 
  1. Login to the servers (Application & Web) where you installed CA APM 14.1.01.
  2. Go to Control Panel > Programs and Features and click View installed updates.
  3. Right-click on CA ITAM 14.1.01 and select Uninstall to uninstall this cumulative patch.
Enhancements
Ensure that you read the enhancements and new features available for CA APM, after applying this patch.
Maintenances
 
Cumulative#
Testfix#
Title
Description
APM 14.1.01
T5E2402
NON ADMIN USERS FAILS TO LOG IN
Issue with non admin users logging into APM.
 
T5M7130
CAN'T UPDATE COST RECORD
Unable to update cost record extensions.
 
T5E2402
METADATA DOESN'T FRESH ON ALL SERVERS IN LOAD BALANCING ENVIRONMENT.
In NLB environment, extensions created from one server are not available from other server without resetting IIS.
 
NA
INTERNET EXPLORER RENDERING.
Internet explorer rendering issues.
 
NA
PATCH OVERRIDING IIS SETTINGS AND ENABLING WINDOWS AUTHENTICATION.
Patch overriding IIS settings and enabling windows authentication.
 
NA
IP ADDRESSES NOT SHARED
IP no synced with SAM and APM.
 
T5E2404
UNABLE TO UPDATE ASSET SECONDARY LOOKUP
Unable to update Location and Contact as secondary lookup of an asset.
 
NA
MAC ADDRESS FIELD SMALL
MAC address coming from SAM update.
 
T5E2402
INACTIVATE ROLE
Unable to save set role to inactive.
 
T5GJ134
CLEAR EXCEPTION MESSAGE NOT DISPLAYED
Import job errors out with inappropriate Exception message.
 
T5E2408
ITAM-12.9-INVALID CA_ASSET ROWS
Data importer job fails to create an asset.
 
T5XU059
DATA IMPORT LOG FILES LINE NUMBER ISSUE
Issue with data importer log files.
 
T5E2404
UNABLE TO UPDATE ASSET SECONDARY LOOKUP
Unable to update Location and Contact as secondary lookup of an asset.
 
T5GJ138
[CONFIGURATION] CANNOT REMOVE FOREIGNGROUP LEVEL 2 OR MORE REQUIRED FIELDS.
Unable to remove from the configuration the additional fields associated to related objects.
 
T5E2402
ITAM - 12.9 - ERROR WHEN CREATING FILTER
Date filter saving issues.
 
T5GJ133
DATA IMPORTER - IMPROPER LOG RESULTS
Data importer doesn't show log results correctly as processed.
 
T5M7120
UNABLE TO CLEAR DATE FIELD
Try to import by giving null values for any date field. Get the exception in the log.
 
T5M7120
ERROR CREATING SEARCHES
The search does not give the Save successful message and also throws an exception when the search is brought up.
 
T5UM103
LIFECYCLE STATUS DATE CHANGE
The life cycle status date is not changing when the life cycle status is updated.
 
T5UM103
UNHANDLE SQL EXCEPTION
Infrequent error when using APM.
 
T5GJ140
UNABLE TO SAVE ANY EXISTING CONTACT RECORDS
The application encountered an error while saving an object that references other objects. Contact ID contains invalid reference key.
 
T5M712
EXTENDED FIELD NOT SHAREABLE
The extended field should be available for selection.
 
T5GJ137
HARDWARE RECONCILIATION THROWING ERROR LAST_UPDATE_DATE=NULL
A reconciled computer deleted from ITCM interface and the ITAM Hardware Engine is executed last_update_date to NULL.
 
T5EM232
CANNOT DELETE FIELD ON ASSET
Can not delete field from GUI.
 
T5E2406
ITAM - 12.9 -EVENT SERVICE LIFECYCLE STATUS
NA
 
NA
[WCF] USER SHOULD BE ABLE TO UPDATE LAST UPDATE OR CREATION DATES AS NEEDED.
Last update user set up.
 
T5M7125
UNABLE TO ADD FIELD IN CONF
In Asset Configuration ON mode, we are unable to add Legal Status History Fields to Legal Documents for Assets.
 
T5GJ135
HIDE INTERNAL ATTRIBUTES FROM 'ADD EXISTING FIELDS' POPUP - CONFIGURATION
ITAMService.log shows that the code is attempting to add data into the arg_allocation_summary_view table, even though these fields are hidden on the configuration.
 
NA
IMPORT JOB ERROR
Import job errors out with inappropriate Exception message.
 
T5XU050
READ-ONLY PERMISSIONS ISSUE FOR NON-ADMIN USERS
Read-Only permissions issue for Non-Admin users.
 
T5GJ134
NULL EXCEPTION MESSAGE IN WEB SERVICE
Exception Message: Web Service threw exception in data importer.
 
T5M7120
UNABLE TO CLEAR DATE FIELD
When importing by giving null values for any date field. Get the exception in the log.
 
T5JH194
SORTING IMPORTER JOBS ON JOB ID IN ASCENDING ORDER
Unable to sort Import Jobs on Job Id in Ascending direction.
 
T5EM232
ERROR ON DEAUTHORIZE
Unable to de authorise user from user management.
 
T5EM232
AUTHORIZE USERS SEARCH
When searching for authorise users are performing an Or as opposed to an And.
 
T5EM232
ERROR ON CHANGE MODEL WIZARD
APM fails to run change model wizard, tried to execute a model change from/to the same asset family.
 
T5GJ138
CANNOT FIND CONTACT/ROLE
Unable to search for the user already existing.
 
NA
HW RECON-LIFECYCLE STATUS ERR
updates are failing and ITAMHWEngine.log is throwing numerous errors.
 
T5UM105
ISSUE WITH ASSET AUDITS
NA
 
T5UM104
ISSUE WITH CONFIGURATION: ASSET ENTITLEMENTS
All links in Asset Entitlements do not show in configuration ON mode in software asset.
 
T5UM092
FILTER VALUES CASE SENSITIVE
Organisation save throws error"The User is not authorized to modify the asset due to the filter".
 
T5EM227
IMPORT JOB ERROR
Data Importer fails to import assets when main destination object is set to 'Asset (All Families)'
 
T5EM226
AUTOCOMPLETE NOT WORKING
The autocomplete function is not working on lookup fields in the 'additional information' section of the asset details page.