Supportability Matrix

  is a solution comprising of CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager (CA Asset Portfolio Management and CA Software Asset Manager)
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CA Service Management
  is a solution comprising of CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager (CA Asset Portfolio Management and CA Software Asset Manager)
The 
CA Service Management
 Supportability Matrix contains information that is related to the following:
 
 
2
 
 
CA Service Management
 supports service packs and point releases not necessarily noted on this matrix as long as the problem reported is reproducible with versions that are listed on the support matrix. CA Technologies reserves the right to refuse support of new point releases should the reported problem require a major redesign to function properly. CA Support and Sustaining Engineering resolve any issue that occurs in a timely manner. If the resolution to a problem is determined to be outside the realm of their support responsibilities, they may ask that you escalate your request for certification to your local account team.
 
Operating Systems
  • The certified edition of Microsoft Windows Server platform is Standard, Enterprise, and Data Center.
  • For configuration on a Linux or Unix server platform, we recommend that you install the database of product on Linux or Unix platform and access the web client interface on Windows platform.
: The IBM AIX is not supported for 
CA Service Management
 14.1.05.1 release.
 
OS Support for CA Service Management Solution
Operating System
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
Microsoft Windows Server 2012 R2 (64-bit only)
Yes
Yes
Yes
Yes
Microsoft Windows Server 2012 (64-bit only)
Yes
Yes
Yes
Yes
Microsoft Windows Server 2008 R2 (64-bit only)
Yes
Yes
Yes
Yes
Microsoft Windows Server 2008 (64-bit only)
Yes
Yes
Yes
Yes
RHEL 6 (x86; 64-bit only)
Yes
No
No
Yes
RHEL 5.5 (x86; 64-bit only)
Yes
No
No
Yes
SUSE Linux Enterprise Server 12 SP2 (64-bit only)
Yes
No
No
Yes
SUSE Linux Enterprise Server 11 SP1 (x86; 64-bit only)
Yes
No
No
Yes
Oracle Solaris 11 (SPARC; 64-bit only)
Yes
No
No
No
Oracle Solaris 10 (SPARC; 64-bit only)
Yes
No
No
No
IBM AIX 7.1 (Power; 64-bit only)
Yes
No
No
No
IBM AIX 6.1 (Power; 64-bit only)
Yes
No
No
No
 
OS Support for Other Components
Operating System
CA EEM
(12.51 CR02, 12.6)
CA Process Automation
(4.2 SP2, 4.3, 4.3 SP1, 4.3 SP2, 4.3 SP3)
CABI
(4.1 SP3, 4.1.5) 
CABI JasperReports Server
(6.2.0, 6.4.2, 6.4.3)
xFlow Analyst Interface
Search Server
Microsoft Windows Server 2012 R2 (64-bit only)
Yes
No
Yes
Yes
Yes
Yes
Microsoft Windows Server 2012 (64-bit only)
Yes
Yes
Yes
Yes
Yes
Yes
Microsoft Windows Server 2008 R2 (64-bit only)
Yes
(12.51 CR02)
No
(12.6)
Yes
Yes
Yes
Yes
No
Microsoft Windows Server 2008 (64-bit only)
Yes
(12.51 CR02)
No
(12.6)
Yes
(4.2 SP2)
No
(4.3 SP2, 4.3, 4.3 SP1)
Yes
Yes
Yes
No
RHEL 6 (x86; 64-bit only)
Yes
Yes
No
No
Yes
Yes
RHEL 5.5 (x86; 64-bit only)
No
No
No
No
Yes
No
SUSE Linux Enterprise Server 12 SP2 (64-bit only)
Yes
No
No
No
Yes
No
SUSE Linux Enterprise Server 11 SP1 (x86; 64-bit only)
Yes
No
 No
 No
Yes
No
Oracle Solaris 11 (SPARC; 64-bit only)
Yes
Yes
No
No
Yes
No
Oracle Solaris 10 (SPARC; 64-bit only)
Yes
Yes
No
No
Yes
No
IBM AIX 7.1 (Power; 64-bit only)
No
Yes
No
No
Yes
No
IBM AIX 6.1 (Power; 64-bit only)
No
Yes
(4.2 SP2)
No
(4.3, 4.3 SP1, 4.3 SP2)
No
No
Yes
No
Database
  • The following databases are certified on both 32-bit and 64-bit. 
  • For more information about remote Oracle 11g R2 MDB database installation on HP-UX 11i (PA-RISC) for CA Service Desk Manager, download the package from CA Support and see Deploying Oracle RAC with CA Service Management.
 
DB Support for CA Service Management Solution
Database
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
Microsoft SQL Server 2014
Yes
Yes
Yes
Yes
Microsoft SQL Server 2012
Yes
Yes
Yes
Yes
Microsoft SQL Server 2008
Yes
Yes
Yes
Yes
Microsoft SQL Server 2008 R2
Yes
Yes
Yes
Yes
Oracle 12c
Yes
Yes
Yes
Yes
Oracle 12c RAC
Yes
Yes
Yes
Yes
Oracle 11g R2
Yes
Yes
Yes
Yes
Oracle 11g R2 RAC
Yes
Yes
Yes
Yes
MySQL 5.5
No
No
No
No
 
DB Support for Other Components
Database
CA Process Automation
(4.2 SP2, 4.3, 4.3 SP1, 4.3 SP2, 4.3.3)
CABI
(4.1 SP3, 4.1.5)
CABI JasperReports Server
(6.2.0, 6.4.2, 6.4.3)
xFlow Analyst Interface
Search Server
Microsoft SQL Server 2014
Yes
(4.3 SP1, 4.3 SP2)
No
(4.2 SP2, 4.3)
Yes
(4.1.5)
No
(4.1 SP3)
Yes
Yes
Yes
Microsoft SQL Server 2012
Yes
Yes
Yes
Yes
Yes
Microsoft SQL Server 2008
Yes
Yes
Yes
Yes
No
Microsoft SQL Server 2008 R2
Yes
(4.2 SP2)
 
No
(4.3, 4.3 SP1, 4.3 SP2)
Yes
Yes
Yes
No
Oracle 12c
Yes
(4.3 SP1, 4.3 SP2)
 
No
(4.2 SP2, 4.3)
Yes
Yes
Yes
Yes
Oracle 12c RAC
Yes
(4.3 SP1, 4.3 SP2)
No
(4.2 SP2, 4.3)
No
Yes
Yes
Yes
Oracle 11g R2
Yes
Yes
Yes
Yes
Yes
Oracle 11g R2 RAC
Yes
Yes
Yes
Yes
Yes
MySQL 5.5
Yes
Yes
No
No
No
Web Browser
  • Microsoft is no longer supporting older versions of Internet Explorer. 
    CA Service Management
     provides limited support for these versions.
  • Apple Safari is not supported on Windows operating systems.
  • Support Automation feature for analyst is not supported on Microsoft Edge.
  • CABI dashboards are rendered optimally when Compatibility View display mode is enabled.
  • The web chat feature of Support Automation is only available on Safari browser of Apple MAC OS 10.8.4 (desktops/laptops)
  • CA Service Catalog is certified for Microsoft Internet Explorer 11 in the Microsoft Internet Explorer 10 document mode.
 
Web Broswer Support for CA Service Management Solution
Web Browser
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
xFlow Analyst Interface
Microsoft Internet Explorer 11
Yes
Yes
Yes
Yes
Yes
Microsoft Edge on Windows 10
Yes
Yes
No
Yes
Yes
Mozilla Firefox ESR 24.0 and above
Yes
Yes
Yes
Yes
Yes
Google Chrome 34.0 and above
Yes
Yes
**
Yes
Yes
Yes
Apple Safari 7.1 and above
Yes
Yes
Yes
Yes
Yes
 
Important!
 
**
 indicates Google Chrome v61 and above cause alignment issues.
 
Web Broswer Support for Other Components
Web Browser
CA EEM
(12.51 CR02, 12.6)
CA Process Automation
(4.2 SP2, 4.3, 4.3 SP1, 4.3 SP2, 4.3 SP3)
CABI
(4.1 SP3, 4.1.5)
CABI JasperReports Server
(6.2.0, 6.4.2, 6.4.3)
Microsoft Internet Explorer 11
Yes
Yes
(4.3, 4.3 SP1, 4.3 SP2)
No
(4.2 SP2)
Yes
Yes
Microsoft Edge on Windows 10
No
Yes
(4.3 SP1, 4.3 SP2)
No
(4.2 SP2, 4.3)
No
No
Mozilla Firefox ESR 24.0 and above
No
Yes
(4.3, 4.3 SP1, 4.3 SP2)
No
(4.2 SP2)
Yes
Yes
Google Chrome 34.0 and above
No
Yes
(4.3, 4.3 SP1, 4.3 SP2)
No
(4.2 SP2)
No
No
Apple Safari 7.1 and above
No
No
Yes
No
Mobile and Tablet
  • The 
    CA Service Management
     Mobile Application enables access to Unified Self-Service through mobile devices that run on Apple iOS or Google Android OS.
  • The capability and experience of Apple Safari browser on an Apple iPad is not similar to that of using Apple Safari browser on an Apple desktop or laptop running on MAC OS X.
  • The xFlow Analyst Interface is supported on iOS 9.3.x and above. It was tested on 9.7-inch iPad. During testing, it was observed that the popup alignment looks better in the vertical mode.
 
Mobile Platform Support for CA Service Management Solution
Mobile Platform
 
 
CA Service Management
 
Mobile App
Apple iOS 11.x, 10.x, 9.x, 8.x
Yes
Android 8.x, 7.x, 6.x, 5.x
Yes
 
Support for Web Broswer on a Tablet
Web Browser on Tablet
iOS 8.0
Android 4.X
Apple Safari 7.1  and above
Yes
Yes
Google Chrome 34.0  and above
Yes
Yes
Mozilla Firefox 31.0  and above
No
No
CA Common Components
The 
CA Service Management
 solution includes a limited entitlement to CA Process Automation and CABI. The entitlement is restricted to use within the context of workflows that are associated with the products.
CA Common Components
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
CA EEM (12.51 CR02, 12.6)
Yes
Yes
Yes
Yes
CA Process Automation (4.2 SP2, 4.3, 4.3 SP1, 4.3 SP2, 4.3 SP3)
Yes
Yes
Yes
No
CABI (4.1 SP3, 4.1.5)
Yes
Yes
Yes
No
CABI JasperReports Server (r.6.2.0)
Yes
Yes
Yes
NA
CABI JasperReports Server (r.6.3)
Yes
Yes
Yes
NA
CABI JasperReports Server (r.6.4.3)
Yes
Yes
Yes
NA
 
 Important!
 Customers purchasing 
CA Service Management
 products on or after 
April 1, 2016
 are only eligible to use a supported version of CA Business Intelligence JasperReports® Server.
We will continue to support CABI 4.x till 
December 31, 2018
 for customers who have purchased CA Service Desk Manager, CA IT Asset Manager, or CA Service Catalog prior to April 1, 2016.
Third-Party Common Components
 
Third-Party Common Components Support for CA Service Management Solution
Third-Party Common Components
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
xFlow Analyst Interface
.Net Framework 4.0
No
No
Yes
No
Yes
Internet Information Server 7.0, 8.0
Yes
Yes
Yes
Yes
Yes
Apache Tomcat
Yes
Yes
Yes
Yes
NA
Java Runtime Environment (JRE)
Yes
Yes
Yes
Yes
NA
PHP 5.4
No
No
No
Yes
NA
Liferay Portal 6.1.2 GA3 (CE)
No
No
No
No
NA
 
Third-Party Common Components Support
Third-Party Common Components
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
xFlow Analyst Interface
Apache Tomcat
7.0.59, 8.0.26**, and 8.5.16
7.0.47
8.0.21 and 8.5.16
7.0.59 and 8.5.16
NA
Java Runtime Environment (JRE)
1.8.0_45 (32-bit)
1.8.0_45 (32-bit or 64-bit)
1.8.0_45 (32-bit)
1.8.0_45 (64-bit)
  • 1.8.0.74
    (Windows, Linux, and Solaris)
  • 1.8.0 (AIX)
 
**
 indicates Tomcat 8.0.26 does not support Support Automation and Configuration Management Database (CMDB) visualizer.
 
SMTP Mail Server for CA Service Desk Manager
SMTP Mail Server
CA Service Desk Manager 14.1
Microsoft Exchange Server 2013
Yes
Microsoft Exchange Server 2010
Yes
Microsoft Exchange Server 2007
Yes
Microsoft Windows SMTP Service
Yes
Microsoft Exchange Online (Office 365)
Yes
IBM Lotus Domino 6.5.1
Yes
: IBM Lotus Domino 6.5.1 does not support AUTH PLAIN authentication. As a workaround, CA Service Desk Manager can be configured to send e-mail to the Microsoft Windows SMTP Service (which supports AUTH PLAIN and NTLM authentication), and then have the Microsoft Windows SMTP Service relay the e-mails to IBM Lotus Domino.
Client Operating Systems
SDM Function
Microsoft Windows 10
Microsoft Windows 8
Microsoft Windows 7
Apple MAC OS 10.8.4
Service Desk
Yes
Yes
Yes
Yes
Knowledge Management
Yes
Yes
Yes
Yes
CMDB
Yes
Yes
Yes
Yes
CMDB Visualizer
Yes
Yes
Yes
Yes
Support Automation
**
 
Yes
Yes
Yes
No* 
CA Business Intelligence
Yes
Yes
Yes
Yes
 
*
 indicates the web chat feature of Support Automation is only available on Safari browser of Apple MAC OS 10.8.4 (desktops/laptops)
Important! ** Refer to the list of Support Automation Known Issues and Solutions in the CA Service Desk Manager 14.1 Release Notes.
Integration
 
Integration Support for CA Service Management Solution
Product
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
CA Workload Automation AE 11.3.6
Yes
No
No
No
CA Workflow 1.1.5 SP6 Build 132
Yes
Yes
No
No
CA Unicenter Network and Systems Management 11.2 SP2 CUM1
 
Yes
 No
No 
 No
**CA Spectrum 10.0, 10.1.x
Yes
No
No
No
CA Software Change Manager 12.5
Yes
No
No
No
CA Site Minder 12.5 CR01
Yes
Yes
Yes
Yes
CA Services Operation Insight 3.0
Yes
No
No
No
CA IT Client Automation 12.8 Fix Pack 1, 12.9, 14.0
Yes
No
Yes
Yes
CA Identity Manager 12.6 SP4
Yes
No
No
No
CA Configuration Automation 12.8 SP1, 12.8.3, 12.8.4
Yes
No
No
No
CA Clarity 13.3.0.286
Yes
No
No
No
CA Catalyst Connector 3.2
Yes
No
No
No
CA Application Performance Management 9600
Yes
No
No
No
CA Business Intelligence 4.1 SP5 (Patch)
Yes
No
No
No
CA Business Intelligence 4.1 SP3
Yes
No
No
No
CA Business Intelligence 3.3 SP1
Yes
No
No
No
Microsoft SharePoint 2016, 2013, and 2010
Yes
Yes
No
Yes
 **CA Spectrum 10.2 is certified with CA Service Desk Manager 14.1.03.
 
CA Service Management
 14.1 requires a separate instance of CA Business Intelligence 4.1 SP3 before you upgrade or install 
CA Service Management
 capabilities. 
CA Service Management
 14.1 is 
 
not
 
 compatible with earlier versions of CA Business Intelligence 3.3 SP1 and there is no direct upgrade from CA Business Intelligence 3.x to 4.x. For more information, see CA Business Intelligence Platform Installation. 
Compliance
Compliance Support for CA Service Management Solution
 Accessibility
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
xFlow Analyst Interface
Section 508 Compliance
Yes
Yes
Yes
Yes
Yes
Web Content Accessibility Guidelines (WCAG) 2.0
Yes
Yes
Yes
Yes
Yes
Internet Protocol version 6 (IPV6)
Yes
No
No
No
No
Federal Information Processing Standards (FIPS)
Yes
No
No
No
No
Secure Sockets Layer (SSL)
Yes
Yes
Yes
Yes
Yes
Transport Layer Security (TLS) 1.2
Yes
Yes
Yes
Yes
Yes
Load Balancing
 
Load Balancing Support for CA Service Management Solution
 Load Balancer
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
xFlow Analyst Interface
Search Server
Apache Tomcat
Yes
Yes
Yes
No
No
No
F5 Networks
Yes
Yes
Yes
No
Yes
Yes
Microsoft NLB
No
No
Yes
No
No
No
Product Documentation
 
Documentation for CA Service Management Solution
  • French
  • Italian
  • German
  • Spanish
  • Japanese
  • Simplified Chinese
  • Brazilian Portuguese
 Some of the products in the solution support additional languages such as Canadian French, Traditional Chinese, Danish, and so on, which are not supported by the Wiki. Refer to the English wiki for such languages.
Internationalization and Localization
An Internationalized product (also referred to as a language-certified product) is an English-language product that runs on local language versions of the supported operating system and required third-party products.
Internationalized products support local language data for input and output, and also support the ability to specify local language conventions for date, time, currency, and number formats.
The following list indicates the localized versions of the products that are supported depending on the operating system:
IBM AIX supports English only.
Language
Supported Operating System
German
Windows, Linux, and Solaris
French
Windows, Linux, and Solaris
French Canadian
Windows
Brazilian Portuguese
Windows
Italian
Windows
Spanish
Windows
Japanese
Windows, Linux, and Solaris
Simplified Chinese
Windows
Consider the following:
  • CABI 4.x installation is supported only in English. For additional languages support, it is required to apply the language pack based on the locale as described in Full Installation.
  • CA Service Desk Manager 14.1 reports are localized in French, German, Italian, Japanese, Simplified Chinese, Spanish, and Brazilian Portuguese.
  • CA Asset Portfolio Manager 14.1 reports are localized in French, Italian, German ,Spanish, Japanese, and Brazilian Portuguese.
  • CA Service Catalog 14.1 reports are 
     
    not
     
     localized.
 
Internalization Support for CA Service Management Solution and Other Components
Internationalization Support
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
CA Business Intelligence 4.1 SP3
CA Business Intelligence JasperReports Server 6.2.0, 6.4.2, 6.4.3
English
Yes
Yes
 
 
Yes
Yes
Yes
Yes
French
Yes
Yes
Yes
Yes
Yes
No
German
Yes
Yes
Yes
Yes
Yes
 
 
No
Japanese
Yes
Yes
Yes
Yes
Yes
No
Italian
Yes
Yes
Yes
Yes
Yes
No
Spanish
Yes
Yes
Yes
Yes
Yes
No
Brazilian Portuguese
Yes
Yes
Yes
Yes
Yes
No
Simplified Chinese
Yes
Yes
No
Yes
Yes
No
Korean
No
No
No
No
No
No
Traditional Chinese
No
No
No
No
No
No
French Canadian
Yes
No
No
No
No
No
Finnish
No
Yes
No
Yes
No
No
Dutch
No
Yes
Yes
Yes
No
No
Danish
No
Yes
No
Yes
No
No
Swedish
No
Yes
No
Yes
No
No
 
Localization Support for CA Service Management Solution and Other Components
Localization Support
CA Service Desk Manager 14.1
CA Service Catalog 14.1
CA Asset Portfolio Management 14.1
Unified Self-Service 14.1
CA Business Intelligence 4.1 SP3
CA Business Intelligence JasperReports Server 6.2.0, 6.4.2, 6.4.3
xFlow Analyst Interface
English
Yes
Yes
Yes
Yes
Yes
Yes
Yes
French
Yes
Yes
Yes
Yes
Yes
Yes
Yes
German
Yes
Yes
Yes
Yes
Yes
Yes
Yes
 
 
Japanese
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Italian
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Spanish
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Brazilian Portuguese
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Simplified Chinese
Yes
Yes
No
Yes
Yes
Yes
Yes
Korean
No
No
No
No
No
No
No
Traditional Chinese
No
No
No
No
No
No
No
French Canadian
Yes
No
No
No
No
No
Yes
Finnish
No
Yes
No
Yes
No
No
No
Dutch
No
Yes
No
Yes
No
No
No
Danish
No
Yes
No
Yes
No
No
No
Swedish
No
Yes
No
Yes
No
No
No
Products for CA SDM Connector July 2015
 
Catalyst Connector Support for CA Service Desk Manager
Catalyst Connector Version
r3.2
r3.4.1
 
CA SDM Version
 
r12.9 CUM1
Certified with CA Configuration Automation r12.8 SP1, r12.8 SP2
Certified with CA Service Operations Insight r3.1, r3.2, r3.2 CUM3
Not certified with CA Configuration Automation
Certified with CA Service Operations Insight r3.2 CUM2, r3.2 CUM3, r3.3, r3.3 CUM1
 
CA SDM Version
 
r14.1.01
Certified with CA Configuration Automation r12.8 SP1, r12.8 SP2
Certified with CA Service Operations Insight r3.1, r3.2 cum3.
Not certified with CA Configuration Automation
Certified with CA Service Operations Insight r3.2 CUM2, r3.2 CUM3, r3.3, r3.3 CUM1  
 
CA Service Management
 14.1 requires a separate instance of CA Business Intelligence 4.1 SP3 before you upgrade or install 
CA Service Management
 capabilities. 
CA Service Management
 14.1 is 
 
not
 
 compatible with earlier versions of CA Business Intelligence 3.3 SP1 and there is no direct upgrade from CA Business Intelligence 3.x to 4.x. For more information, see CA Business Intelligence Platform Installation.