The Support Analyst User Interface Opens in Firefox with an Error
While trying to open the Support Automation analyst User Interface (UI) in Mozilla Firefox, the following error occurs: Analyst UI can't run without Java Runtime Environment (JRE) 1.6 or higher. Install JRE.
While trying to open the Support Automation analyst User Interface (UI) in Mozilla Firefox, the following error occurs:
Analyst UI can't run without Java Runtime Environment (JRE) 1.6 or higher. Install JRE.
This article applies to:
- Browser(s): Firefox
- Java version(s): 7.0, 8.0
This issue is seen as java is no longer supported in Firefox 52 and above. For more information, see Java plug-in does not work in Firefox after installing Java.
Firefox limits NPAPI support (technology required for Java applets). The 64-bit version of Firefox does not support NPAPI plug-ins, including Java. Beginning with Firefox 52 (released March 2017), plug-in support is limited to Adobe Flash, and support is dropped for NPAPI, impacting plugins for Java, Silverlight, and other similar NPAPI based plugins.
If you have problems accessing Java applications using Firefox, Oracle recommends using Internet Explorer (Windows) or Safari (Mac OS X) instead. For more information, Developers and System administrators looking for alternative ways to support Firefox can refer to Launching Web Start Applications.
Java is no longer supported in Firefox 52 and above and in 64-bit release. Consider to use other supported browsers to launch the Support Automation User Interface, such as Internet Explorer or Chrome. In case Mozilla Firefox is required, only Extended Support Release (ESR) version of Firefox will work.
Only Mozilla Firefox 52 ESR 32-bit release continues offering support for the standards-based plugin support technology required to launch Java Applets. To see if you are using an ESR release, check the Firefox menu item (
About) and search for the '
Mozilla maintains Firefox ESR releases for approximately one year. Developers and users who rely on the Java plugin technology in the 32-bit Mozilla Firefox web browser must consider migrating to a different solution.