Cancel a Request

Administrators can cancel a request for several possible reasons. For example, the wrong items were requested or the requested items are no longer wanted or needed.
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Administrators can cancel a request for several possible reasons. For example, the wrong items were requested or the requested items are no longer wanted or needed.
Only CA Service Catalog administrators and other users with the required access control setting can see the Cancel button. The access control setting
Access Control: Cancel Request
determines such roles. The setting is under Catalog, Configuration, Options, Request Management Configuration. For more information, see the Set CA Service Catalog Configuration Options section.
You can cancel a request 
only 
if the status of the request has not 
exceeded or is equal to
 the status that is specified by 
Allow Cancellation Through 
configuration
 
option. You can set this configuration option in the CA Service Catalog User Interface, navigate to 
Catalog
Configuration
Options
Request Management Configuration
. This setting defines the status through which a request can be canceled. After the request moves to the next status, it cannot be canceled.
 
By default, for the event
Request/Subscription Item Change
, for the rule
When Status is Canceled
, an action is enabled. The action aborts CA Process Automation instances when a request is canceled. For best performance, keep this default setting. For more information about setting this option, see the Set CA Service Catalog Configuration Options section.
Follow these steps:
  1. Click Home, Requests. If applicable, click the My Requests drop-down list on the Requests page to display requests. The Requests page can either display requests directly or provide access to them indirectly through the My Requests drop-down list. Administrators optionally configure the page to use either setup.
  2. Click the list of requests that contains the request that you want to cancel. For example, if you want to cancel a request pending action, click Pending My Action.
  3. Click the request that you want, and click Cancel.
    If the requirements for cancellation are not met, the Cancel button is disabled. The request cannot be canceled. Moreover, items in the same request can be at different statuses. Some items may have exceeded the
    Allow Cancellation Through
    status while others have not yet done so. In such cases, you can cancel
    only
    the items that have
    not
    exceeded the
    Allow Cancellation Through
    status.
  4. Confirm the cancellation and click OK.