CA Process Automation Process Definitions for CA Service Desk Manager

This topic covers steps to import and configure the sample CA SDM CA Process Automation process definitions provided with the Content Pack for ITIL for the current release of CA SDM. Before we get started, let’s discuss some of the CA Process Automation content that either is currently available, or has been available with previous versions of CA SDM, and how that content relates to the Content Pack for ITIL for the current release of CA SDM which we are focusing in on in this document.
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This topic covers steps to import and configure the sample CA SDM CA Process Automation process definitions provided with the Content Pack for ITIL for the current release of CA SDM. Before we get started, let’s discuss some of the CA Process Automation content that either is currently available, or has been available with previous versions of CA SDM, and how that content relates to the Content Pack for ITIL for the current release of CA SDM which we are focusing in on in this document.
Other CA Process Automation Content for CA SDM
This section describes additional CA Process Automation Content that either is currently available, or has been available with previous versions of CA SDM, and how that content relates to the Content Pack for ITIL for the CA SDM Release 14.1.
 
ITIL Content Pack
CA Process Automation Sample Process Definitions for CA SDM
Available Out-of-box in CA SDM Release?
Yes, with a caveat.
The original ITIL Content Pack was shipped with CA Process Automation Process Definitions and documentation, however what we provide out-of-box in the current release of CA SDM is the corresponding documentation only.
The Process Definitions are no longer supported or available for download.
Yes. These have also been referred to as the ‘CA SDM Out-of-box CA Workflow Samples Converted to CA Process Automation.’ The Process Definitions are available out-of-box in the directory below, however they need to be manually imported into CA Process Automation.
Where to get it
$NX_ROOT/samples/Sample_ITIL_Content
$NX_ROOT/samples/CA_PAM_Workflows
What it includes
Documentation Only. The original ITIL Content Pack was shipped with Process Definitions and documentation, however what we provide out-of-box in CA SDM 14.1 is the corresponding documentation only. The Process Definitions are no longer supported or available for download.
The following CA Process Automation (Full) Process Definitions and corresponding documentation:
- Order PC
- Problem Analysis
- Change Management
 
Where to check if you have imported this content into CA Process Automation?
CA SDM Loc.png
Note that this is the same directory that the CA Process Automation Process Definitions in the Content Pack for ITIL for CA SDM are imported to, because it builds upon and enhanced this content. More information on this to follow later in this document:
CA SDM Loc2.png
Supported?
No
Yes…but is replaced with the Content Pack for ITIL for CA SDM.
Replaced with Content Pack for ITIL for CA SDM CA Process Automation Process Definitions?
Yes, however note that the Content Pack for ITIL for CA SDM is not related to the ITIL Content Pack.
Yes, builds upon and enhances this content.
Prerequisites
This document is meant to be used in addition to the information provided in the CA SDM 12.6 Integrations Greenbook, Volume 2, Chapter on CA Process Automation.
This document assumes that the following applications have been installed and are operational:
  • CA EEM 12.0.6.56 and above
  • CA SDM 14.1
    • Email is configured and tested for CA SDM outbound email notifications
  • CA Process Automation 4.1 SP1 and above
  • This document also assumes that CA EEM, CA Service Desk Manager, and CA Process Automation have been integrated according to the instructions provided in the CA SDM 12.6 Integrations Greenbook, Volume 2, Chapter on CA Process Automation
    This document will walk you through importing the CA Process Automation Process Definitions which are available with the ‘Content Pack for ITIL for CA SDM 14.1’. In order for these process definitions to run successfully, you must have already installed the ‘Content Pack for ITIL for CA SDM’, as outlined in Install the ITIL Content for CA Service Desk Manager, which installs schema and HTMPL modifications, as well additional Administrative Data. The process definitions which we will walk though throughout this document rely heavily on this content.
Where to Find Future Updates to the CA SDM CA Process Automation Process Definitions
You can find any available updates on the CA SDM Homepage on support.ca.com, please be sure to check this location regularly.