CA SDM CA Process Automation Custom Operators Defined

Following are the process names:
casm171
Following are the process names:
Process Name
New with Content Pack for ITIL for CA SDM, Updated, or Existing?
Process or Soap Operator?
CA SDM Web Service Invoked
Input Parameters
What it does
Attach Change Order to Request
Existing
Soap
attachChangeToRequest
Assignee Handle
Request Handle
Description
Attaches a Change Order to a Request
Change Status
Existing
Soap
changeStatus
Creator Handle
Ticket Handle
New Status Code
Comments
Updates the status of a ticket
Close Ticket
Existing
Soap
closeTicket
Persid
Description
Closes a ticket
Close Ticket & Logout
Existing
Process
Via Close Ticket Process
Ticket Handle
Initial Delay
Comments
Ticket Number
Invokes Close Ticket Process which closes a ticket and logs out CA SDM Web Services
Create Request
Existing
Soap
createRequest
Creator Handle
Parent Change Handle
Request Type
Description
Customer Handle
Parent Request Handle
Template
Creates a new Request/Incident/Problem, dependent upon the ‘type’ parameter passed.
Exception Handling
Existing
Process
Via Exception Handling Process
Ticket Handle
Exception Type
Process Name
Process ID
Node Name
Touchpoint Name
Agent Name
Error Message
Operation Name
Fault Response
Dependent upon the error message received, the exception handler will determine if the system should skip the operation, try and obtain a new Session ID (SID), try the operation again, or notify the System Administrator.
Get Assignee Handle
Existing
Soap
doSelect
Ticket Type
Ticket Handle
Gets handle of ticket assignee
Get Contact Info
Existing
Soap
getContact
Contact ID
Retrieves attributes of a contact
Get Group Mem and Notify
Existing
Process
Via Get Group Mem and Notify Process
Creator Handle
Ticket Handle
Group Handle
Notify List
Message Title
Message Body
Urgency
Internal Only
Invokes the Get Group Mem and Notify Process, which is passed a group UUID and notify flags as input, and as a result returns a list of all group members, group manager, and notifications to these users dependent upon flags passed.
Get Group Members
Existing
Soap
getGroupMemberListValues
Group Handle
Retrieves members of a group.
Get Handle for UserID
Existing
Soap
getGroupMemberListValues
User ID
Retrieves handle for a given user ID.
Get Object Values
Existing
Soap
getObjectValues
Object Handle
Attributes
Retrieves all attributes for a Request/Incident/Problem/Change Order. The return is a UDSObject (XML); retrieve data with XPATH.
Get Related List Values
Existing
Soap
getRelatedListValues
Object Handle
List Name
Returns values for lists related to a specific object. The lists must be defined as a QREL or BREL. Use the LREL methods to query LREL types.
Get Status Handle
Existing
Soap
doSelect
Ticket Type
New Status Code
Retrieves the handle for a given status code, to be passed to the Update Status Method.
Initialize Process
Existing
Process
Via SDM Dataset
 
Initializes variables in the SDM Dataset to be used in the sample process definitions.
Link Asset
Existing
Soap
createLrelRelationships
Object Handle
Asset Handle
Links an Asset to a Request, Incident, Problem, Change Order or Issue.
Link Request to Change
Existing
Soap
updateObject
Request Handle
Change Handle
Links a Request/Incident/Problem to a Change Order.
Notify Contact
Existing
Soap
notifyContact
Creator Handle
Ticket Handle
Contact Handle
Message Title
Message Body
Urgency
Internal Only
Sends a notification.
SDM Login
Existing
Soap
login
Soap Request File
Soap Response File
Performs a Service Desk Web Service login and returns the SID
SDM Logout
Existing
Soap
Transfer
Creator Handle
Ticket Handle
Activity Log
New Assignee Handle
New Group Handle
New Organization Handle
Transfers ownership of a Request, Incident, Problem, Change Order or Issue.
Transfer Ticket
Existing
Soap
Transfer
Creator Handle
Ticket Handle
Activity Log
New Assignee Handle
New Group Handle
New Organization Handle
Transfers ownership of a Request, Incident, Problem, Change Order or Issue.
Update Object
Existing
Soap
updateObject
Ticket Handle
Attribute
New Value
Update any single attribute in an object. This supports fields that are NOT LREL's such as asset (CI). If you want to update an SREL field like priority ensure to pass the handle (persid).
Update Status & Comment
Existing
Process
Via Update Status
Creator Handle
Ticket Handle
New Status Code
Comments
Updates ticket status and logs a comment in the ticket.