CA SDM CA Process Automation Process Definitions Defined

Following are the process names:
casm171
Following are the process names:
Process Name
Building Block or Full Process Definition
New with Content Pack for ITIL for CA SDM, Updated, or Existing?
What it does
Close Ticket
Building Block
Existing
Closes a Request, Incident, Problem, Change Order or Issue.
Exception Handling
Building Block
Existing
Exception handling template which can be called from within any CA Process Automation process definition
Get Group Mem and Notify
Building Block
Existing
 
This building block is passed a group UUID and notify flags as input, and as a result returns a list of all group members, group manager, and notifications to these users dependent upon flags passed.
Template Process
Building Block
Existing
Template which can be used to create your own CA Process Automation Process definition.
Order PC
Full Process Definition
Existing
The goal of this process is to walk through an end user ordering a new PC and the subsequent approval steps in order to fulfill or reject this order. Should be called from a Change Category.
Problem Analysis
Full Process Definition
Existing
The goal of this process is to decide if an RFC/Change should be created for a given Problem. Once the problem assignee has finished researching the problem and has a suggested solution, they will fill out this problem survey and provide a recommendation. The survey should give the approver a good idea of the impact of the problem and if it is necessary to resolve it through Change Management. The idea of Problem Pain/Value Analysis comes from ITIL 2011. Should be called from within a Problem Area.
Request Fulfillment
Full Process Definition
New
The goal of this process is to provide a foundation for Request Fulfillment which aligns to ITIL 2011.
Change and Release Management
Full Process Definition
Updated
This process definition adds Release and Deployment Management to the existing Change Management process included in the ‘CA Process Automation Sample Process Definitions for CA SDM’. The goal of this process is to provide a foundation for Change and Release and Deployment Management which aligns to ITIL 2011. Provides the ability to manage a Change Management process for all Standard, Normal or Emergency Changes from the initial Request for Change through to its deployment and Post Implementation Review. It analyzes the ‘Type’ of Change Order and associated ‘Risk’ Level to determine what level of approvals are necessary for Change implementation. Should be called from a Change Category.
The difference between a ‘full process definition’ and a ‘building block’ is that full process definition can is designed to be attached to a change category or macro directly to be instantiated. A building block is designed to be invoked from within another process definition.