Create a Remote Reference

You can configure remote references to execute external programs from the CA SDM application. CA SDM lets you create a remote reference to an external program.
casm171
HID_Create_Remote_References
You can configure remote references to execute external programs from the CA SDM application. CA SDM lets you create a remote reference to an external program.
Follow these steps
  1. Select Service Desk, Application Data, Remote References on the Administration tab.
    The Remote References List page appears.
  2. Click Create New.
    The Create New Remote Reference page appears.
  3. Fill in the remote reference fields as appropriate.
  4. Click Save.
    The remote reference definition is saved and the Remote Reference Detail page appears.
Remote Reference Fields
You can use the fields on the Remote Reference pages to define, search, and edit Remote Reference definitions.
: All search fields that allow text entry support use of the % wildcard character.
The following fields require explanation:
  • Function Access
    Specifies the functional area where the remote reference belongs. For example, if the reference pertains to administrative functions, select Admin. If the reference pertains to notifications, select Notify.
  • Architecture Type
    Specifies the appropriate operating environment for the remote reference (Windows or UNIX).
  • NT Server, UNIX Server, or UNIX Client Exec Command
    Specifies the character string that executes the remote reference on a Windows server or a UNIX operating environment.
    You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic. You can enter a SQL WHERE clause in this field to specify an additional search argument.