Manage Services

A service consists of hardware, software, or other resources that users request from the catalog. Administrators manage services to meet the needs of their users and organization. Here, manage means to create or update services, or to perform other tasks to manage services, as explained in the following steps.
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HID_Manage_Services
A service consists of hardware, software, or other resources that users request from the catalog. Administrators
manage
services to meet the needs of their users and organization. Here,
manage
means to create or update services, or to perform other tasks to manage services, as explained in the following steps.
Administrators (typically service designers) group one or more service option groups together as a single service. You can create services for several purposes, including requesting hardware or software, on boarding new employees, and reserving physical or virtual resources. You can optionally use Service Accounting Component to specify charges for each service.
You create and maintain services in folders in a service catalog. You make the catalog available either to all business units or only to a specific business unit. You can have multiple catalogs for multiple business units.
  1. Verify that you are logged in to the correct business unit. If your role permits, you can change to another business unit to access its catalog instead of the catalog of your current business unit as follows:
    1. Click
      Catalog
      ,
      Service Offerings
      .
      The Services page appears and displays the folders containing services, organized hierarchically according to category.
    2. Click
      Change Business Unit
      .
      The
      Search Business Units
       window appears.
    3. Use the Expand and Collapse icons to navigate the business unit tree or search to locate the required business unit.
      The list includes only the business units that the role of the user permits.
    4. Select the business unit name in the tree.
      The window closes and the catalog for that business unit is displayed. You have changed business units.
  2. Click Catalog, Service Offerings.
  3. Expand the tree and select the folder in which you want to manage services.
  4. (Optional) Add or Update a Service.
    This task optionally includes specifying inheritance, setting featured and related services, and defining dependencies between services.
  5. Perform Other Tasks to Manage Services:
    • Setting thresholds for quality-of-service (QoS) SLAs for services
    • Managing the folders that store services