95 website monitoring stations worldwide in 47 countries

Up and running in 5 minutes without any additional software requirements

 Root cause analysis 

 Functional tests (website monitoring scripts)

26 protocols: HTTP(S), DNS, FTP, and more

Maintenance slots support

Alert escalation

Fully featured reporting tools

SLA compliance reports

Fully featured website monitoring API for seamless integration

8 SMS gateways with 5 providers

 Public Status Pages (Health) that is hosted in the cloud

 Full-Page Monitoring 

 Real Browser Monitoring 

Reporting can be configured in the console

Statistics and reports on availability and response times are available per hour, day, week, month, and year

On-demand PDF report generation available

PDF reports are sent by email on a daily, weekly, or monthly basis

Raw data can be downloaded in Excel, CSV, and XML formats

Charts are available as PNG or interactive Flash objects

Raw data is available for 30 days

Root cause analysis details are available for 48 hours

Statistical data is available for at least 1 year

All triggers are fully configurable in the console 

Absence of content in a page or file can be tracked

Presence of content in page or file can be tracked

Content matching on strings or regular expressions

 When a service remains down, reminders can be sent at configurable periods 

When a service is up again, notifications can be sent

When a service remains down for a longer period, an alternative contact can be alerted

All time-out errors are checked from a second location to prevent false positives

Alert notifications can be configured in the console Alerts are sent the following formats:

Email
Text
RSS feed
Forwarded to a web page (API)

Work schedules can be defined per contact

Contacts can be grouped

Escalations can be defined in contact groups

Receipt of alerts is logged where available

Support for JMeter and CA App Synthetic Monitor Recorder (Badboy) file formats 

 Multi-step functional and performance testing 

 Recording with CA App Synthetic Monitor Recorder (Badboy) or JMeter 

 Up to 5-MB transfer per functional test 

 Script check frequency from 5 to 60 minutes 

Sub-accounts can manage monitors, contacts, or maintenance windows based on the assigned roles or individual permissions. For more information, see User Management.

User Management can be configured in the console

Multiple accounts for master access

Console access is protected with a username and password

HTTPS is enforced for console access

Access to the API is protected with a username and password

The Performance Dashboard can be configured in the console

The Performance Dashboards shows the following information:

Historical availability and recent alerts
Results of the scripts on the top-level dashboard
Near real-time information about availability per day and per hour
Color configurable SLA input. Consider the following color setup: 100-99 percent - green, 98-99 percent - yellow, under 98 percent - red
Availability for each of the scripts

Alert windows can be set for all channels

Alert windows can be set per script

Alerts can be switched off manually during incidents

An alert contains the following attributes:

 
timestamp
 
 
name of script
 
 
error type
 
 
step in error
 

Website check from 8 locations worldwide

Ping from 94 locations worldwide

Online Traceroute tool

DNS analysis and performance checks from 3 locations worldwide

Alert notifications can be configured in the console

Work schedules can be defined per contact

Contacts can be grouped

Escalations can be defined in contact groups

Receipt of alerts is logged where available

Web protocols: HTTP(S), including redirects, compression, user agents, and others

File transfer protocols: FTP(S), SFTP, TFTP, SCP

Name service protocols: DNS, Domain

Directory service protocols: LDAP(S)

Email protocols: POP3, IMAP, SMTP

Network level checks: ping, and TCP connect

Other protocols: SIP, XMPP

Username and password authentication on all applicable protocols

Client certificate authentication

 IPv6 support 

Full page support with scripts

SSL certificate expiration checks

Detailed insight into problems and incidents

Shows the steps of the scripts that were completed, or not completed during an incident

After a monitor is triggered, the following data is collected:

Screenshot
Traceroute of one or more stations
Raw HTML
DNS analysis
Domain analysis