Features
cacm82
HID_FEAT1
General Features
- 95 website monitoring stations worldwide in 47 countries
- Up and running in 5 minutes without any additional software requirements
- Functional tests (website monitoring scripts)
- 26 protocols: HTTP(S), DNS, FTP, and more
- Maintenance slots support
- Alert escalation
- Fully featured reporting tools
- SLA compliance reports
- Fully featured website monitoring API for seamless integration
- 8 SMS gateways with 5 providers
- Public Status Pages (Health) that is hosted in the cloud
Reporting
- Reporting can be configured in the console
- Statistics and reports on availability and response times are available per hour, day, week, month, and year
- On-demand PDF report generation available
- PDF reports are sent by email on a daily, weekly, or monthly basis
- Raw data can be downloaded in Excel, CSV, and XML formats
- Charts are available as PNG or interactive Flash objects
- Raw data is available for 30 days
- Root cause analysis details are available for 48 hours
- Statistical data is available for at least 1 year
Alert Triggers
- All triggers are fully configurable in the console
- Absence of content in a page or file can be tracked
- Presence of content in page or file can be tracked
- Content matching on strings or regular expressions
- When a service remains down, reminders can be sent at configurable periods
- When a service is up again, notifications can be sent
- When a service remains down for a longer period, an alternative contact can be alerted
- All time-out errors are checked from a second location to prevent false positives
Alert Notifications
- Alert notifications can be configured in the consoleAlerts are sent the following formats:
- Email
- Text
- RSS feed
- Forwarded to a web page (API)
- Work schedules can be defined per contact
- Contacts can be grouped
- Escalations can be defined in contact groups
- Receipt of alerts is logged where available
Functional Tests (scripting)
- Support for JMeter and CA App Synthetic Monitor Recorder (Badboy) file formats
- Multi-step functional and performance testing
- Recording with CA App Synthetic Monitor Recorder (Badboy) or JMeter
- Up to 5-MB transfer per functional test
- Script check frequency from 5 to 60 minutes
User Management and Security
- Sub-accounts can manage monitors, contacts, or maintenance windows based on the assigned roles or individual permissions. For more information, see User Management.
- User Management can be configured in the console
- Multiple accounts for master access
- Console access is protected with a username and password
- HTTPS is enforced for console access
- Access to the API is protected with a username and password
Performance Dashboard
- The Performance Dashboard can be configured in the console
- The Performance Dashboards shows the following information:
- Historical availability and recent alerts
- Results of the scripts on the top-level dashboard
- Near real-time information about availability per day and per hour
- Color configurable SLA input. Consider the following color setup: 100-99 percent - green, 98-99 percent - yellow, under 98 percent - red
- Availability for each of the scripts
Alert Configuration
- Alert windows can be set for all channels
- Alert windows can be set per script
- Alerts can be switched off manually during incidents
- An alert contains the following attributes:
- timestamp
- name of script
- error type
- step in error
Online Tools
- Website check from 8 locations worldwide
- Ping from 94 locations worldwide
- Online Traceroute tool
- DNS analysis and performance checks from 3 locations worldwide
Notifications
- Alert notifications can be configured in the console
- Work schedules can be defined per contact
- Contacts can be grouped
- Escalations can be defined in contact groups
- Receipt of alerts is logged where available
Protocols
- Web protocols: HTTP(S), including redirects, compression, user agents, and others
- File transfer protocols: FTP(S), SFTP, TFTP, SCP
- Name service protocols: DNS, Domain
- Directory service protocols: LDAP(S)
- Email protocols: POP3, IMAP, SMTP
- Network level checks: ping, and TCP connect
- Other protocols: SIP, XMPP
- Username and password authentication on all applicable protocols
- Client certificate authentication
- Full page support with scripts
- SSL certificate expiration checks
Root Cause Analysis
- Detailed insight into problems and incidents
- Shows the steps of the scripts that were completed, or not completed during an incident
- After a monitor is triggered, the following data is collected:
- Screenshot
- Traceroute of one or more stations
- Raw HTML
- DNS analysis
- Domain analysis