Release Notes for CA Help Desk Connector

The current release contains the following new features and enhancements:
Supports AdoptOpenJDK Java
CA Technologies, a Broadcom Company, is moving towards adopting more open source technologies in its products. As a part of this strategy, various products have started using open-source implementations of Java. To align with this corporate direction, CA SOI has adopted AdoptOpenJDK (, replacing Oracle JDK.
Configure the Custom BMC Remedy Properties
You can create up to custom properties in the CA NIM and map them to the desired field in the Service Desk. Creating a custom property lets you add more information to the ticket.
More Information:
 Configure CA NIM and BMC