CA SOI Connectors Compatibility Matrix

The following table provides the release dates of each supported version of CA SOI:
soic
CA Service Operations Insight Release Information
The following table provides the release dates of each supported version of SOI:
CA Service Operations Insight
3.3
3.3 CU1
3.3 CU2
4.0
4.0 CU1
4.0 SP2
4.2
Release Date
December 2014
March 2015
June 2015
October 2015
April 2016
November 2016
September 2017
Download the Connector
Click here and check the Image column to download the respective connector.
Installation and Upgrade
An upgrade is not supported for containers and connectors. Perform the fresh installation of the SOI Connector and container. See the respective documentation, for the installation procedure.
Compatibility Matrix
The following table provides the compatibility matrix among CA SOI, Container, Supported product, and connectors:
Connector
Release Date
Product Version
Container
Container Version
CA SOI Version
CA PAM Version
BMC Remedy 5.5.0.32
11 Oct 2019
  • BMC Atrium 9.1
  • BMC Remedy 9.1
Catalyst Container
3.4.3
4.2
APM 4.0.0
23 Apr 2019
CA APM 10.7
CA APM SaaS
Integration Services
4.2
4.2
N/A
APM 3.6.4
19 Feb 2019
CA APM 10.7
Integration Services
4.2
4.2
N/A
UIM 3.9.2.1
13 Sep 2019
CA Unified Infrastructure Management (UIM) 9.0.2, 9.2.0 and 20.1
Catalyst Container
3.4.3
4.2 Patch SO09444
N/A
CA Service Desk Manager RO83372
03 Aug 2015
CA Service Desk Manager r12.9 cum1, r14.1.01
Catalyst Container
3.4.1.167
4.0, 4.0 CU1, 4.0 SP2, 4.2
N/A
CA Spectrum 2.0.0.259
19 Nov 2019
CA Spectrum 10.4
CA Spectrum 10.3.2
Integration Services and SO09444
4.2
4.2 Patch SO09444
N/A
HP UCMDB 5.4.01
06 Jul 2017
HP UCMDB 10.3, 10.10
Catalyst Container
3.4.1.167
4.0, 4.0 CU1, 4.0 SP2, 4.2
N/A
CA Help Desk Connector 1.1.0.39
30 Aug 2019
HP Service Manager 9.4, ServiceNow London, Madrid, BMC Remedy 9.1
N/A
N/A
4.2 Patch SO09444
N/A
SCOM 4.7.0.2
11 Oct 2019
SCOM 1801, and SCOM 2019
Catalyst Container
3.4.3
4.2 Patch SO09444
N/A
SNMP 4.3.0.26
16 Sep 2019
Catalyst Container
3.4.3
4.2 Patch SO09444
N/A
SNMP 4.3.0.26
16 Sep 2019
Integration Services
4.2
4.2 Patch SO09444
N/A
Service Now 4.6.0.60
24 Jan 2020
Madrid, London, and New York
Catalyst Container
3.4.3
4.2 Patch SO09444
NA
CA Performance Center 1.0.0
29 Aug 2017
CA PC 3.2.0
Catalyst Container
3.4.1.167
4.0 SP2, 4.2
N/A
eHealth RO87163
16 Dec 2015
CA eHealth 6.3.2.x
Catalyst Container
3.4.1.167
4.0, 4.0 CU1, 4.0 SP2, 4.2
N/A