Updating Symantec Messaging Gateway software
Do not restart or shut down an appliance while the software update runs. The appliance can become corrupted, and you may not be able login to the Control Center afterwards. You can view the Linux console for details. Most likely you will need to reinstall the product.
Software update procedure describes the steps to prepare and run a software update.
Reduce stored data before performing a backup.
Symantec recommends you to reduce storage utilization before upgrading the Control Center appliance. Reducing stored data before performing a backup frees disk space for a backup operation and also reduces the software update time.
You can reduce stored data by performing any or all of the following steps:
Perform a backup.
Perform a backup to save your configuration settings and incidents.
Stop incoming messages and drain the queues.
If you are running software update on a Scanner or a combination Control Center and Scanner, set the MTA operation to
Do not accept incoming messages. Incoming messages are temporarily rejected. After you stop incoming messages, flush messages to drain them from the queues.
Do not stop the Scanner Services as described in that section.
Validate the database.
Ensure that you validate the database using the
cc-config database --checkcommand.
Run the software update.
Run the software update either using the Control Center or the
updatecommand from the command line interface.
Monitor the update progress.
You can monitor the progress of the update through the
Software Update Progresspage.
Optionally, you can monitor the update process by running the
tail -f update.logon the command line. Run the command before the software update so you can see the data being written to the log.
Restart incoming messages.
After the update completes, your Web browser window restarts and displays the login page. Log into the Control Center. If you ran the software update on a Scanner or a combination Control Center and Scanner, set the MTA operation to
Accept and deliver messages normally.