Resetting a forgotten
Symantec Endpoint Protection Manager
password

If you have a system administrator account, you can reset your own password and allow other administrators to reset their own passwords.
To reset a lost password, make sure that the following items are enabled:
Use this method for the administrator accounts that authenticate by using Symantec Management Server authentication but not by either RSA SecurID authentication or directory authentication.
The password must contain at least 8 characters and fewer than 16 characters. It must include at least one lowercase letter [a-z], one uppercase letter [A-Z], one numeric character [0-9], and one special character ["/ \ [ ] : ; | = , + * ? < > ].
(As of version 14.2.)
  1. To reset a forgotten
    Symantec Endpoint Protection Manager
    password
  2. On the management server computer, click
    Start
    >
    All Programs
    >
    Symantec Endpoint Protection Manager
    >
    Symantec Endpoint Protection Manager
    .
    By default, the
    Forgot your password?
    link appears on the management server logon screen.
  3. In the
    Logon
    screen, click
    Forgot your password?
  4. In the
    Forgot Password
    dialog box, type the user name for the account for which to reset the password.
    For domain administrators and limited administrators, type the domain name for the account. If you did not set up domains, leave the domain field blank.
  5. Click
    Temporary Password
    .
    The administrator receives an email that contains a link to activate a temporary password. An administrator can request a temporary password from the management console only once per minute. For security reasons, the management server does not verify the entries.
  6. The administrator must change the temporary password immediately after logging on.
To verify whether the administrator successfully reset the password, check that the administrator received the email message.
When you cannot reset your password
If you cannot recover your administrator password with the
Forgot your password?
functionality, Symantec cannot assist with the recovery of your password. You must reconfigure the
Symantec Endpoint Protection Manager
and database without a database backup. This procedure overwrites the previous management server and database settings and enables you to recreate a new password. Therefore, it is critical that you configure your email settings correctly when you set up the management server and when you audit administrator account information.