Step 1 - Load Pre-Built CA Process Automation Workflows for CA Service Catalog

Follow these steps:
casm1401
Follow these steps:
  1. Log in to CA Service Catalog as the Service Delivery Administrator (spadmin)
  2. Click
    Administration
    ,
    Configuration
    .
  3. Click the link for CA Service Desk and edit each property with the appropriate value.
  4. Click
    Test
    .  If you do not receive a “Connection Test is Successful” message, modify your settings again.
  5. Click the link for the CA Process Automation option.
  6. Edit each property with the appropriate value, and then click
    Test
    If you do not receive a “Connection Test is Successful” message, modify your settings again.
  7. Click
    Load
    and select both check boxes that appear.
    Load Configuration
  8. Click
    Load
    button. 
  9. Click
    Configure
    , once the load completes.