Step 3 - Copy and Modify Actions

Follow these steps:
casm1401
Follow these steps:
  1. Log into CA Service Catalog as an administrator.
  2. Click
    Administration
    ,
    Events-Rules-Actions
    .
  3. Click
    Request/Subscription Item Change
    .
  4. Click on the
    When Category is Hardware and Status is Pending Fulfillment
    rule.
  5. Click the Copy icon for the
    Launch CheckAvailability SRF for Hardware
    action.
  6. Type in the name
    Launch CheckAvailability SRF for Hardware–Fulfillers Group
    and click
    OK
    .
  7. Check the action
    Launch CheckAvailability SRF for Hardware
    and click the Disable button.
  8. Click the Edit icon for the
    Launch CheckAvailability SRF for Hardware–Fulfillers Group
    action.
  9. Select Enabled from the
    Status
    drop-down box in the Action Information section.
    Action Information screen.
  10. Type in Fulfillers in the text field for AssigneeIDList.
  11. Click the
    OK
    button to save your changes.
  12. Click the
    Done
    button.
  13. Repeat Steps 1-12 for the all additional rules and actions.
Use the following table as a reference to add additional rules and actions:
Rule Name
Action to Copy and Disable
New Enabled Action Name
How to Modify the Action
When Category is Software and Status is Pending Fulfillment
Launch CheckAvailability SRF for Software Availability
Launch CheckAvailability SRF for Software Availability–Fulfillers Group
AssigneeIDList = Fulfillers
When Category is Hardware and Status is Not Filled From Inventory
Launch SLCM_Fulfillment SRF
Launch SLCM_Fulfillment SRF–Procurement Group
AssigneeIDList = Procurement
When Category is Software and Status is Not Filled From Inventory
Launch SLCM_Fulfillment SRF
Launch SLCM_Fulfillment SRF–Procurement Group
AssigneeIDList = Procurement
When Category is Hardware and Status is Filled From Inventory
Launch HWSWFilledFromInv_SDM SRF
Launch HWSWFilledFromInv_SDM SRF–Change Analyst
AssigneeIDList = <SDM change analyst user id>
SDM_Category = <tenanted category, ex. SLCM.HWFFI-A>
When Category is Software and Status is Filled From Inventory
Launch HWSWFilledFromInv_SDM SRF
Launch HWSWFilledFromInv_SDM SRF–Change Analyst
AssigneeIDList = <SDM change analyst user id>
SDM_Category = <tenanted category, ex. SLCM.HWFFI-A>
When Category is Hardware and Status is Received or Order Cancelled
Launch Hardware CheckAvailability SRF
Launch Hardware CheckAvailability SRF–Fulfillers Group
AssigneeIDList = Fulfillers
When Category is Software and Status is Received or Order Cancelled
Launch CheckAvailability SRF for Software
Launch CheckAvailability SRF for Software–Fulfillers Group
AssigneeIDList = Fulfillers