Step 5a - Configure Options Manager

You first configure the Options Manager in CA Service Desk Manager.
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You first configure the Options Manager in CA Service Desk Manager.
Follow these steps:
  1. Log into the CA Service Desk Manager as a privileged user. For example, ServiceDesk
  2. Click the
    Administration
    tab and navigate to
    Options Manager
    . Edit the following:
    Sub Node
    Options to Configure
    Option Value / Action
    CA Process Automation Workflow
    caextwf_eem_hostname
    CA EEM Server host name. Click Install.
    caextwf_endpoint
    URL of the load balancer for the CA Process Automation server. Click Install.
    caextwf_log_categories
    Enter
    Process
    . Click Install.
    caextwf_processdisplay_url
    Replace <default hostname>: <port number> portion of the URL in the Option Value (in front of the “/itpam/JNLP”) with the actual host name and port number of the load balancer for CA Process Automation server. Click Install.
    caextwf_worklist_url
    Replace <default hostname>: <port number> portion of the URL in the Option Value (in front of the /itpam?webPage”) with the actual host name and port number of the load balancer for CA Process Automation server. Click Install
    caextwf_ws_password
    itpamadmin user’s password in the Option Value field. Click Install.
    caextwf_ws_user
    itpamadmin username in the Option Value field. Click Install.
    Change Order Manager
    Category Defaults
    Click Install.
    Security
    eiam_hostname
    CA EEM Server host name. Click Install.
     
    Use_eiam_authentication
    Click Install.
  3. Close the CA Service Desk Manager GUI.
  4. Restart the CA Service Desk Manager service.