Step 5b - Configure Web Screen Painter

You configure the Web Screen Painter now.
casm1401
You configure the Web Screen Painter now.
Follow these steps:
  1. Open the Web Screen Painter and log in as a privileged user. For example, ServiceDesk
  2. Open the Schema Designer and navigate to chg (Change Order).
  3. Click
    Add Column
    .
  4. Type usmrequestid in the pop up.
  5. Click OK and set the Field Type to INTEGER.
  6. Repeat steps 1-5 for usmrequestitemid, and then click the
    Save
    button.
  7. Navigate to chgcat (Change Category).
  8. Click
    Add Column
    and type implementors in the popup.
  9. Click
    OK
    and set the Field Type to SREL. Then set the SRel Table to grp (Group Contacts).
  10. Repeat steps 8 and 9 for change_manager.
  11. Click Save and Publish. Then select
    Yes
    to the next 2 popups.
  12. Stop the Service Desk services.
  13. Run pdm_publish on the Service Desk server.
  14. Start the Service Desk Manager services.
  15. Open the Web Screen Painter and log in as a privileged user (e.g. ServiceDesk)
  16. Click the
    Open
    icon.
  17. Navigate to the detail_chgcat.htmpl file.
  18. Click
    Open
    .
  19. Right click the second row that has the field “Self-Service Include” and select Insert Row.
  20. Right click the added row and select Insert Lookup.
  21. Double-click the newly created field, click the Attribute row and select zchange_manager.
  22. Repeat steps 20 and 21 for the Implementers field.
  23. Click
    File
    and select
    Save
    .
  24. Click
    File
    and select
    Publish
    and accept all confirmation popups.
  25. Type pdm_webcache from a command prompt on the Service Desk server.