Step 5c - Add CA Service Desk Manager Groups

Use the following table to configure CA Service Desk Manager Groups:
casm1401
Use the following table to configure CA Service Desk Manager Groups:
Group Name
Group Manager
Group Members
Change Manager Group
 
*
IT Asset Management
 
*
Catalog Administrators
 
*
*Each group must contain at least one contact. Configure the contact as follows:
  • Access type must be Analyst.
  • Valid email address.
  • Must exist in CA EEM.
  • Belong to ITPAMUsers group within CA EEM.
  • Select Email for all the Notification Methods.
Follow these steps to configure the CA Service Desk Manager Groups:
  1. Open the CA Service Desk Manager and log in as a privileged user. For example, ServiceDesk
  2. Click the
    Administration
    tab and navigate to
    Security and Role Management
    ,
    Groups
    .
  3. Click the
    Create New
    button.
  4. Type Change Manager Group in the Group Name field.
  5. Click the
    Members
    tab and click
    Update Members
    to add users to this group.
  6. Repeat steps 3-5 for each group in the table above.