Step 5d - Add Status

Follow these steps:
casm1401
Follow these steps:
  1. Open CA Service Desk Manager and log in as a privileged user. For example, ServiceDesk
  2. Click the
    Administration
    tab and navigate to
    Service Desk
    ,
    Change Orders
    ,
    Status
    .
  3. Click the
    Create New
    button.
  4. Type Complete in the Symbol field.
  5. Type COMP in the Code field.
  6. Click the
    Save
    button.
  7. Click the
    Update Transitions
    button and check the following Statuses:
    • Cancelled
    • Closed
    • Customer Hold
    • Implementation in progress
    • Vendor Hold
    • Verification in progress
  8. Click
    Save
    .