Step 5e - Add Change Categories

Use the following table to configure CA Service Desk Manager Change Categories:
casm1401
Use the following table to configure CA Service Desk Manager Change Categories:
Symbol
Code
Groups
Workflow SRF
SLCM.Hardware Filled From Inventory
SLCM.HWFFI
Group
: IT Asset Manager
HWSW_FilledFromInventory
SLCM.Software Filled From Inventory
SLCM.SWFFI
Group
: IT Asset Manager
HWSW_FilledFromInventory
SLCM.Service Publishing
SLCM.CN0
Group
: IT Asset Manager
Service_Publishing
Change Manager
: Change Manager Group
Implementers
: Catalog Administrators
Follow these steps:
  1. Open the CA Service Desk Manager and log in as a privileged user. For example, ServiceDesk
  2. Click the
    Administration
    tab and navigate to
    Service Desk
    ,
    Change Orders
    ,
    Categories
    .
  3. Click the
    Create New
    button.
  4. Type SLCM.Hardware Filled From Inventory in the Symbol field.
  5. Type SLCM.HWFFI in the Code field.
  6. Select IT Asset Manager in the Group field.
  7. Click the 2. Workflow tab.
  8. Click the
    Use CA IT PAM
    button.
  9. Choose
    HWSW_FilledFromInventory Start Request
    Form.
  10. Click the
    Save
    button.
  11. Repeat steps 3-10 for each change category in the table above.