Configuration Item Classes

To create a new configuration item class:
Configuration item classes are general categories of hardware, software, and services; for example, workstation, printer, service, and so on. These configuration item classes can then be grouped into broader categories called configuration item families.
To create a new configuration item class:
  1. From the Administration tab, navigate to Service Desk, Application Data, Configuration Items, Configuration Item Classes.
    The Configuration Item Class List page displays.
  2. Click Create New.
    The Create New Configuration Item Class page displays.
  3. Fill in the following fields:
    A unique identifier that categorizes the configuration item class you are adding to the database.
    The Configuration Item Family associated with this Configuration Item Class. Families are broader categories for configuration items than classes. The families include computers, other hardware, software, and services. This field is filled in automatically and cannot be changed.
    Record Status
    Indicates whether the configuration item class is active or inactive.
    Provides a detailed description of the configuration item class. You can use this field to further identify the configuration items assigned this class.
  4. Click one of the following buttons:
    Saves the configuration item class and closes the window.
    Closes the window without saving any changes
    Returns all fields to their previously saved values.