Create Workflow Task Types

Workflow task types specify lists of allowed status codes for workflow tasks assigned to those types. For example, Approval tasks may only allow Approve, Reject, Pending, and Wait status codes, while Install Software tasks may allow Pending, Wait, and Completed status codes.
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HID_Create_Workflow_Task_Types
Workflow task types specify lists of allowed status codes for workflow tasks assigned to those types. For example, Approval tasks may only allow Approve, Reject, Pending, and Wait status codes, while Install Software tasks may allow Pending, Wait, and Completed status codes.
If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.
Follow these steps:
  1. On the Administration tab, browse to Service Desk and select any of the following:
    • Change Orders
    • Issues
    • Requests/ Incidents/ Problems
  2. Select Workflow Task Types.
    The Task Type List displays.
  3. Click Create New.
    The Create New Task Type page displays.
  4. Complete the following fields as appropriate.
  5. (Optional) Select Update Status Codes on the Status Codes tab and select the codes that you want to assign to the task type.
  6. Click Save.
    The workflow task type is created.