Define Change Status Codes

Change order status codes indicate how close a change order is to being completed. The status code appears in the Status field on a change order. Once change orders are assigned status codes, you can locate, categorize, and track them based on their condition.
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HID_Define_Change_Status_Codes
Change order status codes indicate how close a change order is to being completed. The status code appears in the Status field on a change order. Once change orders are assigned status codes, you can locate, categorize, and track them based on their condition.
Follow these steps:
  1. On the Administration tab, select Service Desk, Change Orders, Status.
    The Change Order Status List appears.
  2. Click Create New.
    The Create New Change Order Status page appears.
  3. Complete the fields as appropriate. The following fields require explanation:
    • Make Change Order Active
      Activates an inactive change order, request, or issue when assigned to a ticket.
    • Stop Service Type Events and Targets
      Automatically delays service type and events and targets for a ticket. For example, the predefined Hold status has this option checked, so when you change the status of a ticket to Hold, all service type events and targets are stopped.
    • Make Change Order Resolved
      Indicates that a change order is resolved.
  4. (Optional) Use the controls available on the tabs at the bottom of the page to configure the following:
    • Change Order Transitions
      Controls how users select available statuses on the ticket form. With transition controls, you can control how a ticket transitions through different statuses by limiting the status list. You can use predefined transitions, modify the transitions, or create transitions.
    • Change Order Dependent Attribute Controls
      Controls how attributes are designated as required (must supply) or locked (cannot update) depending on ticket status. With dependent attribute controls, you can determine which fields are shown, or required for the status. You can use predefined attributes, modify the attributes, or create dependent attributes.
  5. Click Save.
    The status record is saved and the Change Order Status Detail page appears.