Define Change Type Codes

Change type codes identify how change orders fit within the operating practices of the organization. Predefined codes are provided for the following ITIL change types:
casm1401
HID_Define_Change_Type_Codes
Change type codes identify how change orders fit within the operating practices of the organization. Predefined codes are provided for the following ITIL change types:
  • Standard
     
    A change to a service infrastructure that is pre-authorized by change management and has an accepted and established procedure to provide a specific change requirement
  • Normal
     
    A change that is raised by request from the initiator (an individual or group) that requires the change
  • Emergency
    A change that is accelerated outside of normal processing, which sometimes adds a higher risk or impact than if handled normally
If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.
Follow these steps:
  1. Select Service Desk, Change Orders, Change Type on the Administration tab.
    The Change Type List appears.
  2. Click Create New.
    The Create New Change Type page appears.
  3. Complete the required fields:
    • Symbol
      Defines an identifier for the change type code. This identifier appears in the Type field on a ticket.
    • Status
      Specifies whether this database record is active or inactive. Select a value from the drop-down list.
  4. Click Save.
    The change type record is saved and the Change Type Detail page appears.