Define Workflow Task Status Code

Workflow task status codes can be attached to change orders, issues or requests/ incidents/ problems. For example, this code can indicate how close the change order is to being completed. Each workflow task has its own status, which remains separate from the status for the entire change order. Workflow task status codes allow you to locate, categorize, and track change orders based on their workflow status.
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HID_Define_Workflow_Task_Status_Code
Workflow task status codes can be attached to change orders, issues or requests/ incidents/ problems. For example, this code can indicate how close the change order is to being completed. Each workflow task has its own status, which remains separate from the status for the entire change order. Workflow task status codes allow you to locate, categorize, and track change orders based on their workflow status.
Out-of-the-box Workflow task status codes
Wait
,
Pending
,
Reopen-Wait
, and
Cancelled
will not appear in the status drop-down list while updating the Workflow task. This is because these tasks have special usage internally and marked as internal. To resolve, this add a new behavior. For example:
Cancelled1
.
Follow these steps:
If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.
  1. On the Administration tab, browse to Service Desk and select any of the following:
    • Change Orders
    • Issues
    • Requests/ Incidents/ Problems
  2. Select Workflow Task Status Codes.
    The Task Status Code List appears.
  3. Click Create New.
    The Create New Task Status page appears.
  4. Complete the fields as appropriate.
    Symbol 
    - Defines an identifier for the task status code. This identifier appears in the Status field next to the tasks listed on the Workflow Tasks notebook page of the issue or change order. This is a required field.
    Code
     - Displays the internal code for the task status. This is a required field.
    Record Status
     - Identifies whether the database record is active or inactive. This is a required field. Select a value from the drop-down list.
    Allow Task Update
     - When checked, indicates that an analyst can change the status of the task. This allows a qualified person to override a status that is entered by default, such as Pending.
    Task Completed
     - When checked, indicates that the task is complete when it reaches this status. This option cannot be selected if Allow Task Update is selected.
    Allow Accumulate
     - When checked, includes tasks with this status in calculations of estimated cost and duration for the original issue or change order. If not selected, tasks with this status are not included in estimates made by choosing the Accumulate feature on the Issue Detail or Change Order Detail window.
    Continue to Next Tasks
     - When checked, changes the status of the next task to Pending when the current task reaches this status. This option can only be selected if Task Completed is selected.
    Stop Service Type Events 
    - When checked, automatically delays service type events when a task is changed to this status. For example, the predefined Hold status has this option checked, so that when you change the status of a task to Hold, all service type events are stopped.
    Cannot Update Message
     - Displays the contents of this field if Allow Task Update is not selected and someone tries to change a task with this status.
    Last Modified Date
     - Displays when the record was last modified, in the time zone of the server. This field is read-only, and is filled automatically each time the record is updated.
    Last Modified By
     - Displays the name of the contact who last updated this record. This field is read-only, and is filled automatically each time the record is updated.
  5. Click Save.
    The task status code definition is saved.