Any “modifications” or “adaptions” or “configurations” that are done administratively through the interface (web browser, command-line, Web Screen Painter) are “supported”, meaning CA Support can assist with basic suggestions and trouble-shooting.  CA Support does not do the changes for the customer, they are the customer’s responsibility.  For example, adding a field to a table and putting the field on a form through Web Screen Painter is a fully supported “modification”.  Another example, installing or uninstalling a feature through the Options Manager administration is a fully supported “configuration”.

Anything to do with SPEL code, Java scripting (or any language scripting), or a customer-specific change to the underlying base code-line (done by CA Services or a Partner), is not supported by CA Support.   The customer can do these things, but the customer is responsible for the support, maintenance, and trouble-shooting when things go wrong.  If such “customizations” affect expected out-of-the-box behavior, CA Support will ask the customer to remove the customizations and see if the behavior persists.