Configure Stand-Alone Business Units

Stand-alone administration means that you use CA Service Catalog alone to manage business units, as follows:
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Stand-alone administration means that you use CA Service Catalog alone to manage business units, as follows:
  1. Select
    Administration
    ,
    Business Units
    .
  2. Expand the business unit tree and find the business unit that you want.
  3. (If applicable) Click the Add icon to add a child business unit.  Complete the fields on the
    Add a New Business Unit page
    , and click OK.
Add a New Business Unit Page
The following fields require explanation:
  • Business Unit Login ID
    Specifies the value that you use to log in to a business unit (except the service provider business unit). You also use this value when running IXUtil import and export commands. This value must be unique.
  • Business Unit Name
    Specifies the name of the business unit.
    This field defaults to the same name as the Business Unit Login ID. The Business Unit Name appears throughout the user interface and in all reports and invoices.
  • Business Unit ID
    Identifies an automatically generated, read-only value, whether you are using common or stand-alone tenant administration.
    After you create the business unit, CA Service Catalog automatically fills in this field. The only exception is the service provider business unit. You specify its business unit ID during the Catalog Component installation and cannot change this ID afterwards.
    If necessary, use the Business Unit ID field for reference. For example, you change your method of tenant administration from stand-alone to common. In that case, you use the business unit ID when you create a common tenant mapping file. You also use the business unit ID with IXUtil and web services.
  • Opened Date
    Specifies the date when the business unit becomes part of your organizational structure, in local time.
  • Currency Name, Date Format, Time Format, Decimal Symbol
    Specify the currency name, date and time formats, and decimal symbol that must appear on the user interface. These specifications appear, for example, when users create and manage requests. They also appear when administrators create and maintain services, users, and so forth.
  • Contains Sub Units
    Specifies whether this business unit can have sub business units (child business units).
    You
    cannot
    change this setting after you have created the business unit.
  • Create Dashboard Library Namespace
    Specifies whether to create a folder for the business unit in the Dashboard Library. Doing so helps organize the contents of the library.
  • Single Account Mode
    Specifies whether the business unit can contain
    only one
    account.
    If you select this option, specify the name of the single account.
    You
    cannot
    change this setting after you have created the business unit.
    Create Document Namespace
    Specifies whether to create a folder for the business unit in the Documents folder. Doing so helps organize the contents of the folder.
  • Primary Contact Information
    Specifies the user ID of the primary contact for the business unit.
  • Theme
    S
    pecifies the settings for several look-and-feel elements, including images and icons (
    except for
    logos), menus, and tabs. When applicable, these elements include colors, font name and point size, highlighting, and related specifications. You customize these look-and-feel elements by editing the Cascading Style Sheet (CSS) files for the theme.
    The look-and-feel of the UI matches the theme of the business unit that you are logged in to. If a business unit does not have its own theme, it uses the theme of its closest parent business unit. You can use the same theme for all business units. Alternatively, you can optionally create and use different themes for different business units.  If you update a theme for a specific business unit, the change affects the users of that business unit. The change also affects any child business units that do not have their own theme specified. For more information about customizing themes, see the Modify the Branding section.
  • Logo
    For each business unit, you can optionally specify a
    business unit
    logo. This logo replaces the
    global
    logo in the heading on product pages and request emails of the business unit. You can use a business unit logo to support the brand or other messaging uniquely for a business unit. You can update the logos for every business unit or only for specific business units. For example, you can decide to customize logos only for super tenants directly under the root business unit.
    If you have enabled multi-tenancy with CA Service Desk Manager, CA Service Catalog uses the logo that CA Service Desk Manager specifies. If no CA Service Desk Manager logo applies, then each business unit uses the CA Service Catalog global logo.
    If the child business unit has its own logo, users who log in to it see the child logo. Else, users who log in to it see the global logo. Users with access to multiple business units can see different header logos when they log in to each business unit.
  • Location Information
    Specifies the location of the business unit.
HID_Configure_Stand-Alone_Business_Units