Manage Common Tenants

When common tenant administration is enabled, all tenants exist in both CA Service Catalog and CA Service Desk Manager. Administrators can manage these tenants using CA Service Desk Manager, but not CA Service Catalog. Here, managing means adding or deleting tenants, or editing their common attributes. In CA Service Catalog, you can view tenants and all their attributes. But you can edit only the CA Service Catalog-specific attributes.
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When common tenant administration is enabled, all tenants exist in both CA Service Catalog and CA Service Desk Manager. Administrators can manage these tenants using CA Service Desk Manager, but not CA Service Catalog. Here,
managing
means adding or deleting tenants, or editing their common attributes. In CA Service Catalog, you can
view
tenants and all their attributes. But you can edit only the CA Service Catalog-specific attributes.
Follow these steps:
  1. In CA Service Catalog, view the business units by clicking Administration, Business Unit, and:
    • Verify that any new business units that you created in CA Service Desk Manager are visible in CA Service Catalog.
    • Verify that any inactive business units in CA Service Desk Manager are not visible in CA Service Catalog.
    • Verify that you cannot add or delete business units or edit their primary attributes in CA Service Catalog.
  2. In CA Service Desk Manager, perform the following actions:
    • Create one or more new tenants, as needed.
    • Make inactive any tenants that you no longer want to use, if applicable.
    • Edit the common attributes such as description, contact, location, inactive.
    • Verify the CA Service Desk Manager and CA Service Catalog tenant and business unit settings that follow. Update these settings, if necessary. These settings enable the tenant mapping between the products.
    To begin some of these tasks, select Administration, Security and Role Management, Tenants, Start. For more information about how to perform these tasks, see the CA Service Desk Manager documentation.
Tenant Setting for CA Service Desk Manager
CA Service Catalog Business Unit Setting
Service Provider selected (on)
Service Provider (SP), meaning root or highest level business unit
Subtenants Allowed selected (on)
Contains Sub Units: True, meaning Super Tenant. A super tenant is a tenant with at least one subtenant.
Subtenants Allowed not selected (off)
Contains Sub Units: False, meaning Tenant, also named leaf (end-of-tree) tenant. A subtenant is a tenant with at least one parent tenant.
Inactive Tenant
inactive, formerly deleted tenant
Parent Tenant is Empty
SP is the parent tenant
Effects of Common Tenant Administration
After you have completed configuring common tenant administration, the following results occur in CA Service Catalog:
  • A new configuration item appears on the Administration, Configuration page. The name of this item is
    Common Multi-Tenant Administration
    . Its default setting is No. When you set this option to Yes, the following changes occur:
    • The
      common attributes
      of the tenant become read-only from CA Service Catalog. You can edit these common fields in CA Service Desk Manager
      only
      :
      • The Business Unit Name and Description in the General Information section
      • All fields in the Primary Contact Information section
      • All fields in the Location Information section
    • You can edit the
      CA Service Catalog-specific attributes
      in CA Service Catalog. These attributes include the following fields:
      • Federal Tax Payer ID, State Tax Payer ID, Tax Region
      • Timezone, Currency Name, Date Format, Time Format
      • Decimal Symbol, Opened Date, Email, Web Site
    • The options to add, delete, edit, cut, and paste tenants are disabled.
    • A message appears on the Administration, Business Units page explaining why these functions are disabled.
  • If you implement a common terms of use agreement, then the terms of use settings in CA Service Desk Manager govern the attempts of users to log in to CA Service Catalog.