CA Service Management - 14.1

17.3 17.2 17.1 14.1
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How to Configure the CA Service Catalog Data Source

Configure the data source for the users to create, review, and search for information from CA Service Catalog in Unified Self-Service. Before you configure this data source, verify that the Unified Self-Service tenant is configured with same CA EEM server that is configured for CA Service Catalog.
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Configure the data source for the users to create, review, and search for information from CA Service Catalog in Unified Self-Service. Before you configure this data source, verify that the Unified Self-Service tenant is configured with same CA EEM server that is configured for CA Service Catalog.
Follow these steps:
  1. Log in to Unified Self-Service as an Administrator.
  2. In the menu, click Settings and then click Data Sources.
  3. Click the arrow for the CA Service Catalog data source and enter the following fields:
    • NAME
      Specifies the name of the data source.
    • BASE URL
      Specifies the URL to access CA Service Catalog.
      Format:
       http://
      CA_Service_Catalog_Server_Hostname
      :
      Port_Number
      /usm/
    • DEFAULT REQUEST OFFERING ID
      Specifies the ID related to the
      Report an Issue
       offering from CA Service Catalog. When the Unified Self-Service user clicks REPORT AN ISSUE to create a request, the request form that is displayed corresponds to this ID. You can obtain this ID from CA Service Catalog.
      For example, log in to CA Service Catalog, navigate to Catalog, Offerings, IT Support Services, Service Management, Report an Issue, and obtain the ID from the Details page. Ensure that the CA Service Catalog server is imported with the Service Management content pack. For more information about the content pack, see the CA Service Catalog documentation.
    • (Optional) COMMON ADMINISTRATION OFFERING ID
      Specifies the offering ID to display the administrative service offerings of the solution. As an administrator, if you want to access the common administration service offerings quickly from the menu bar, specify the common administration offering ID from CA Service Catalog.
       
    • Service Desk (Tickets) View
      Indicates whether you want users to view the CA SDM tickets (incidents or requests) on Unified Self-Service. These tickets were created before configuring the CA Service Catalog data source.
    • (Optional) MY RESOURCE OFFERING ID
      Specifies the offering ID to display the assets owned by the logged in user. If you want the Unified Self-Service users to view the assets requested from CA Service Catalog, you must enter the
      My Resources
       offering ID from CA Service Catalog. You can obtain this ID from CA Service Catalog.
      For example, log in to CA Service Catalog , navigate to Catalog, Offerings, IT Support Services, Service Management, My Resources, and obtain the ID from the Details page. Ensure that the CA Service Catalog server is imported with the Service Management content pack. For more information about the content pack, see the CA Service Catalog documentation.
    • (Optional) BUSINESS UNIT
      Specifies the name of the business unit in CA Service Catalog.
    • (Optional) EEM APPLICATION CONTEXT
      Specifies the application context name used in CA EEM for CA Service Catalog.
  4. Upload the PEM File and Key File to access CA Service Catalog. These files can be obtained from the CA Service Catalog installation directory.
  5. Click
    TEST CONNECTION
     to test the data source connection.
    • If the connection is not successful, review the data that you entered and correct as necessary.
    • If the connection is successful, select the
      STATUS
       as
      ENABLED
      .
  6. Click
    SAVE
    .
    The CA Service Catalog data source is configured for the Unified Self-Service users to access.