Building CA Service Desk Manager

CA SDM lets you fulfill various IT Service Management functions. The product provides a broad feature set, and various best-practice content to help meet your service management needs.
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CA SDM lets you fulfill various IT Service Management functions. The product provides a broad feature set, and various best-practice content to help meet your service management needs.
The default implementation of CA SDM closely matches the processes and terminology that is used in most IT organizations. You can extend CA Service Desk Manager to work with the unique aspects of your organization. The product includes the following spectrum of approaches to build the product to meet your unique needs:
  • End-user personalization
  • System-wide configuration
  • Tool-based adaptation
  • Code-level modifications
This section contains the following articles: