ITIL-Specific Queries

Problems and Incidents are requests with one of two values in the type attribute: “I” for Incidents or “P” for Problems.
casm1401
Problems and Incidents are requests with one of two values in the
type
attribute: “I” for Incidents or “P” for Problems.
The following stored query obtains all Incidents in which the Assignee's Organization or the Group's Organization equals the logged-in Analysts Organization:
assignee.organization IN @cnt.organization OR group.organization IN @cnt.organization) AND active = 1 AND type = \'I\'
For Problems, the query is identical except for type = \'P\'