Troubleshooting CA Service Management 14.1.04 Installation
This article contains the following:
casm1401
This article contains the following:
Issue: CA SDM Database Patch Fails
Sometimes, ApplyPTF fails to apply the
CA Service Management
14.1.04 patch as some files are used by another process. As a result, the Cum4
folder is not created under the CASDM/Patches
folder.Resolution:
Exit and launch the installer again.
Issue: Language Independent Patch Installation Fails while Installing the Cumulative Patch
Example Scenario: When trying to install
CA Service Management
14.1.04 on CA Service Management
14.1 (Advanced Availability), the language independent patch installation fails. The installation fails when attempting to load seed data for a table. Run the setup.exe from
RO96941
and follow the installation wizard. The first part of CA SDM language independent patch (T6EE243
)- installation happens, but the second step for CA SDM MDB Patch fails with error "MDBTools install error=1
".The following relevant messages are present in the
install_mdb.log
:09-13,12:41:34 ERROR - java.lang.RuntimeException: Unable to migrate: ca_resource_family: please check table schema ...9-13,12:42:12 ERROR - MDBTools_0309E - DBDriver failed to install! 09-13,12:42:12 WARN - MDBTools_0310W - DBDriver installed with one seed data error. 09-13,12:42:12 INFO - MDBTools_0104I - Total time: 0H:0M:56S. 09-13,12:42:12 MDBTools install error=1 09-13,12:42:12 Setupmdb exit /B return code=1
The table specified in the "
Unable to migrate
" error message in the install_mdb.log
has one or more custom fields. In the example scenario above, the table is "ca_resource_family
".Resolution:
Perform the following steps to resolve the problem. Confirm that the
ca_resource_family
table depicted in this example scenario contains the custom fields. If there are no custom fields for the
ca_resource_family
table,
the cause of the problem will not match the scenario documented for this issue and the below resolution will also be not applicable.- Archive the data for the custom field(s) of theca_resource_familytable.You may usepdm_extractto achieve this.
- Archive the table definition; in particular, save the definition(s) of the custom field(s).
- Revert the table to the original (uncustomized) version by removing the custom field(s).
- Upgrade toCA Service Management14.1.04.
- If necessary, re-create the custom field(s) and re-load the archived data into the corresponding field(s).