Validate CA Service Management 14.1.04 Installation

To verify the successful implementation of  14.1.04 Cumulative Patch, validate the .HIS file of the corresponding application with the following table.
casm1401
To verify the successful implementation of
CA Service Management
 14.1.04 Cumulative Patch, validate the
.HIS
file of the corresponding application with the following table.
Application
Windows
IBM AIX
Oracle Solaris
Linux
CA IT Asset Manager
T6EE215
CA Service Catalog
T6D9275
Unified Self-Service
T51R228
T51R229
CA Service Desk Manager - Binary
T6EE243
T6EE229
T6EE237
T6EE231
CA Service Desk Manager - Language Combo
T6EE253
T6EE242
T6EE236
CA Service Desk Manager - English
T6EE244
T6EE230
T6EE238
T6EE232
CA Service Desk Manager - German
T6EE245
T6EE239
T6EE233
CA Service Desk Manager - Spanish
T6EE246
CA Service Desk Manager - French
T6EE248
T6EE240
T6EE234
CA Service Desk Manager - French Canadian
T6EE247
CA Service Desk Manager - Italian
T6EE249
CA Service Desk Manager - Japanese
T6EE250
T6EE241
T6EE235
CA Service Desk Manager - Brazillian Portuguese
T6EE251
CA Service Desk Manager - Chinese
T6EE252
For CA SDM, the Binary and Language Combo patches are installed irrespective of the environment.
For CA SDM, the language patch for the corresponding environment is installed.
The .HIS file is available at the following location:
  • CA ITAM:
     
    C:\Program Files (x86)\CA\ITAM\
    <hostname>.his
     file
  • CA Service Catalog:
     
    C:\Program Files\CA\Service Catalog\ CA_SLCM_<hostname>.his
    file
  • Unified Self Service:
     
    C:\Program Files\CA\Self Service\<hostname>.his
     file
  • xFlow Analyst Interface:
     
    C:\Program Files\CA\xFlow\<hostname>.his
     file
  • CA SDM:
     
    C:\Program Files (x86)\CA\Service Desk Manager\<hostname>.his
    file
For example, to validate the successful installation, compare the
.HIS
file value (highlighted in the screenshots) with the values specified in the table.
The highlighted values 
T6EE243
and
T6EE244
 indicate that
CA Service Management
 14.1.04 Cumulative Patch was successfully implemented on CA Service Desk Manager, in English language on the Windows operating system.
CA Service Desk Manager - Binary - Windows.png             CA Service Desk Manager - English - Windows.png