Install CA Service Management 14.1.02 Patch on Linux (CA SDM and USS)

Ensure that you have verified and completed the installation prerequisites before proceeding with patch installation. Perform the following steps for installing the patch (CA SDM and USS) on Linux:
casm1401
On Non-Windows,reapplying the
CA Service Management
14.1.02 for CA SDM and USS is not allowed. To reapply, first uninstall the patch and reinstall. For more information on how to uninstall the patch, see Uninstall CA Service Management 14.1.02.
Ensure that you have verified and completed the installation prerequisites before proceeding with patch installation. Perform the following steps for installing the patch (CA SDM and USS) on Linux:
If you are installing the patch on CA SDM 14.1 or 14.1.01, consider the following based on your server configuration:
  • Advanced Availability:
    Log on to the standby server, which you plan to promote as the new background server and complete the installation steps mentioned in this article to install the patch. In case of application and standby servers, run the patch installer and repeat the installation steps on all application and standby server/servers in your environment.
  • Conventional:
    Log on to the primary server and complete the installation steps mentioned in this article to install the patch. In case of secondary servers, run the patch installer and repeat the installation steps on secondary server/servers in your environment.
  1. Download
    RO86285.tar.Z
    file from CA Support.
  2. Untar the tar.Z by executing the following command:
  3. Untar
    CASM_14.1.02_CommonPatchInstaller_Linux.tar.gz
    using the following command:
    tar -xvzf CASM_14.1.02_CommonPatchInstaller_Linux.tar.gz
  4. Set the CA SDM bin and LIB environment variables.
    For example:
    export PATH=/opt/CA/ServiceDeskManager/bin:$PATH
    export LD_LIBRARY_PATH=/opt/CA/ServiceDeskManager/lib:$LD_LIBRARY_PATH
  5. Run setup file to install
    CA Service Management
     14.1.02 using the following command:
    ./setup.sh
  6. Review and accept the license agreement terms.
  7. In Database Configuration, select
    Oracle
    as the database type. Ensure that you have installed Oracle database client in your system.
    In case of CA SDM, the installer detects and identifies if there is a primary or standby server (Conventional or Advanced Availability) and displays the MDB database screen.
    Provide the following Oracle database configuration details: 
      • Database Server
        : Specifies the host name of Oracle database server.
        If the target instance is part of a clustered instance, the virtual host name of the cluster must be used.
         
      • Oracle Service Name
        :
         
        Specifies the Oracle Service name.
      • Listener Port
        :
         
        Specifies the listener port for database.
      • Net Service Name
        :
         
        Identifies the Net Service Name of Oracle database where the database resides. 
        If database is remote, use the Net Service Name that is defined in Oracle client on the local computer. CA SDM accesses the database through a local installation of the Oracle client.
      • DBA User Name
        :
        Authenticates the name of the user with DBA access. The default value for DBA user is 
        SYS.
      • DBA User Password
        :
        Authenticates the password for DBA user.
      • mdbadmin Password
        :
         
        Specify password for mdbadmin user.
      • Confirm mdbadmin Password
        :
         
        Confirm mdbadmin user password.
      • Tablespace Path (on DB Server)
        :
         
        Specifies the tablespace directory on the database server.
      • Oracle Home Path
        :
         
        Specifies the Oracle client 32-bit path.
      • Data Tablespace Name
        :
         
        Specifies tablespace name. The default value is
         MDB_DATA
        .
      • Index Tablespace Name
        :
         
        Specifies index tablespace name: Default value is 
        MDB_INDEX
        .
  8. Click
     Next. 
  9. On the product selection page, the patch installer identifies the
    CA Service Management
     products installed in the system. Verify and click 
    Next.
  10. Review the Patch Information Summary page and click 
    Next
    .
  11. Review the Installation progress. Click 
    Install
     to install the selected items on your local system.
  12. Review the installation task review progress bar. Once it reaches 100%, click 
    Next
    .
  13. Review the patch Installation summary screen for the following:
    • For log information, copy the log folder path to a browser.
    • Copy the URL link to review the post-Installation tasks.
  14. Click 
    Finish
     to exit the installer.
    After completing the patch installation on CA SDM Primary server, consider the following:
    • Advanced Availability:
      Log on to the application or standby server and repeat step
      1
      to step
      14
      to install the patch on application server/servers and standby server/servers in your environment.
    • Conventional:
      Log on to the secondary server and complete installation step
      1
      to step
      14
      to install the patch on secondary server/servers in your environment.
    If patch installation fails on a server where you have installed more than one
    CA Service Management
    product, retry the installation. Deselect the failed product from the installer screen and proceed with the installation.
    If patch installation fails for a product, retry the installation by using the
    Retry
    option in the wizard where it fails. If retry does not work, exit the installer and relaunch it. If problem persists, contact CA Support.
    For more information on how to complete the post-install tasks, see Post-Install Tasks.