Install CA Service Management 14.1.02 (Windows)

This article describes how to install the  14.1.02 patch for Windows. Ensure that you have reviewed and completed installation prerequisites before proceeding with patch installation.
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This article describes how to install the
CA Service Management
 14.1.02 patch for Windows. Ensure that you have reviewed and completed installation prerequisites before proceeding with patch installation.
If you have applied test fixes on
CA Service Management
14.1.02, you must not reapply the
CA Service Management
14.1.02 patch as it may override the test fix changes.
If you are installing the patch on CA SDM 14.1 or 14.1.01, consider the following based on your server configuration:
  • Advanced Availability:
    Log on to the standby server, which you plan to promote as the new background server and complete the installation steps mentioned in this article to install the patch. In case of application and standby servers, run the patch installer and repeat the installation steps on all application and standby server/servers in your environment.
  • Conventional:
    Log on to the primary server and complete the installation steps mentioned in this article to install the patch. In case of secondary servers, run the patch installer and repeat the installation steps on secondary server/servers in your environment.
In a CA APM distributed environment, the
CA Service Management
14.1.02 patch must be applied on all servers. However, the database screen is shown only on the component server and you must install the MDB patch from the component server.
Follow these steps:
  1. Download
    RO86281.CAZ
    from CA Support.
  2. Extract the file using following command:
    cazipxp.exe -u <Patch cazip file>
    If you do not have the cazipxp.exe utility, download it from CA Support.
  3. Extract 
    CASM_14.1.02_CommonPatchInstaller_Win.zip
    .
  4. Perform the following steps if CA Service Catalog is installed in your environment:
    1. Download
      RO86617.CAZ
       from CA Support.
    2. Copy and paste the
      RO86617.CAZ
       in the 
      CASM_14.1.02_CommonPatchInstaller_Win\Patches\SLCM\Binaries
      folder.
  5. Navigate to
    CASM_14.1.02_CommonPatchInstaller_Win
    folder
    and
    double-click
    Setup.exe
    .
  6. Review and accept the license agreement terms.
  7. In Database Configuration, select Microsoft SQL Server or Oracle as the database type.
    Ensure that you have installed Microsoft SQL Server or Oracle database client in the system.
    In case of CA SDM, the installer detects and identifies if there is a primary or standby server (Conventional or Advanced Availability) and displays the MDB database screen.
    Provide the database configuration details as per the selected database (Oracle or Microsoft SQL Server): 
    1. Microsoft SQL Server
      : Complete the following if you have installed Microsoft SQL Server database:
      • Database Server
        : The host name of the database server. If the target instance is part of a clustered instance, the virtual host name of the cluster must be used.
      • Database Name
        :  Specifies the Database name (mdb), the name of the target DBMS. The default value is mdb.
      • Database Port
        : Specifies the port identifier for the target DBMS.
      • Database Server Instance
        : The database instance name. Leave this field blank if you are using the default instance.
      • Database Admin User
        : For SQL Server, 
        sa
         is the default value. Provides permission to create users and schema.
      • Database Admin Password
        : Specifies the database password of users specified by the database admin user.
      • mdbadmin Password
        :
         
        Specify the password for the mdbadmin user.
      • Confirm mdbadmin Password
        :
         
        Confirm the mdbadmin user password.
    2. Oracle
      : Complete the following if you have installed Oracle database:
      • Database Server
        : Specifies the host name of Oracle database server.
        If the target instance is part of a clustered instance, the virtual host name of the cluster must be used.
         
      • Oracle Service Name
        :
         
        Specifies the Oracle Service name.
      • Listener Port
        :
         
        Specifies the listener port for database.
      • Net Service Name
        :
         
        Identifies the Net Service Name of Oracle database where the database resides. 
        If database is remote, use the Net Service Name that is defined in Oracle client on the local computer. CA SDM accesses the database through a local installation of the Oracle client.
      • DBA User Name
        :
        Authenticates the name of the user with DBA access. The default value for DBA user is 
        SYS.
      • DBA User Password
        :
        Authenticates the password for DBA user.
      • mdbadmin Password
        :
         
        Specify password for mdbadmin user.
      • Confirm mdbadmin Password
        :
         
        Confirm mdbadmin user password.
      • Tablespace Path (on DB Server)
        :
         
        Specifies the tablespace directory on the database server.
      • Oracle Home Path
        :
         
        Specifies the Oracle client 32-bit path.
      • Data Tablespace Name
        :
         
        Specifies tablespace name. The default value is
         MDB_DATA
        .
      • Index Tablespace Name
        :
         
        Specifies index tablespace name: Default value is 
        MDB_INDEX
        .
  8. Click
     Next.
  9. On the product selection page, the patch installer identifies the
    CA Service Management
     products installed in the system. 
    : On the product selection page, deselect the products for which the patch is already updated.
    Verify and click
    Next.
  10. If CA Service Catalog is installed in your environment, provide the CA Embedded Entitlements Manager (CA EEM) details:
    1. CA EEM Server Name
      : Specifies the CA EEM server name which is configured with CA Service Catalog.
    2. CA EEM Admin User Name
      : Authenticates the name of the user with Admin access. The default value for Admin user is
      EiamAdmin.
    3. CA EEM Admin Password
      : Specify password for CA EEM admin user.
  11. Perform the following step if CA Service Catalog is installed in your environment and you are installing this patch on
    CA Service Management
     14.1:
    1. Select one or both the options available on the CA Service Catalog Import Content page to import the content pack.
  12. Review the Patch Information Summary page and click
    Next
    .
  13. Review Installation progress. Click 
    Install
     to install the selected product/products on your local system.
  14. Review the installation task review progress bar. Once it reaches 100%, click 
    Next
    .
  15. Review patch Installation summary screen for the following:
    • Click the log folder URL link to view log information.
    • Copy the URL link to review the post-install tasks.
  16. Click 
    Finish
     to exit the installer.
    After completing the patch installation on CA SDM Primary server, consider the following:
    • Advanced Availability:
      Log on to the application or standby server and repeat step
      1
      to step
      16
      to install the patch on application server/servers and standby server/servers in your environment.
    • Conventional:
      Log on to the secondary server and complete installation step
      1
      to step
      16
      to install the patch on secondary server/servers in your environment.
    If patch installation fails for a product, retry the installation by using the
    Retry
    option in the wizard where it fails. If retry does not work, exit the installer and relaunch it. If problem persists, contact CA Support.
    For more information on how to complete the post-installation steps, see Post-Install Tasks.
If you are installing
CA Service Management
 14.1.02 (CA SDM and USS) on Non-Windows, refer to the following topics: