Install CA Service Management 14.1.02 (Windows)
This article describes how to install the 14.1.02 patch for Windows. Ensure that you have reviewed and completed installation prerequisites before proceeding with patch installation.
This article describes how to install the
CA Service Management14.1.02 patch for Windows. Ensure that you have reviewed and completed installation prerequisites before proceeding with patch installation.
If you have applied test fixes on
CA Service Management14.1.02, you must not reapply the
CA Service Management14.1.02 patch as it may override the test fix changes.
If you are installing the patch on CA SDM 14.1 or 14.1.01, consider the following based on your server configuration:
- Advanced Availability:Log on to the standby server, which you plan to promote as the new background server and complete the installation steps mentioned in this article to install the patch. In case of application and standby servers, run the patch installer and repeat the installation steps on all application and standby server/servers in your environment.
- Conventional:Log on to the primary server and complete the installation steps mentioned in this article to install the patch. In case of secondary servers, run the patch installer and repeat the installation steps on secondary server/servers in your environment.
In a CA APM distributed environment, the
CA Service Management14.1.02 patch must be applied on all servers. However, the database screen is shown only on the component server and you must install the MDB patch from the component server.
Follow these steps:
- Extract the file using following command:cazipxp.exe -u <Patch cazip file>
- Perform the following steps if CA Service Catalog is installed in your environment:
- DownloadRO86617.CAZfrom CA Support.
- Copy and paste theRO86617.CAZin theCASM_14.1.02_CommonPatchInstaller_Win\Patches\SLCM\Binariesfolder.
- Navigate toCASM_14.1.02_CommonPatchInstaller_Winfolderanddouble-clickSetup.exe.
- Review and accept the license agreement terms.
- In Database Configuration, select Microsoft SQL Server or Oracle as the database type.Ensure that you have installed Microsoft SQL Server or Oracle database client in the system.In case of CA SDM, the installer detects and identifies if there is a primary or standby server (Conventional or Advanced Availability) and displays the MDB database screen.Provide the database configuration details as per the selected database (Oracle or Microsoft SQL Server):
- Microsoft SQL Server: Complete the following if you have installed Microsoft SQL Server database:
- Database Server: The host name of the database server. If the target instance is part of a clustered instance, the virtual host name of the cluster must be used.
- Database Name: Specifies the Database name (mdb), the name of the target DBMS. The default value is mdb.
- Database Port: Specifies the port identifier for the target DBMS.
- Database Server Instance: The database instance name. Leave this field blank if you are using the default instance.
- Database Admin User: For SQL Server,sais the default value. Provides permission to create users and schema.
- Database Admin Password: Specifies the database password of users specified by the database admin user.
- mdbadmin Password:
- Confirm mdbadmin Password:
- Oracle: Complete the following if you have installed Oracle database:
- Database Server: Specifies the host name of Oracle database server.If the target instance is part of a clustered instance, the virtual host name of the cluster must be used.
- Oracle Service Name:
- Listener Port:
- Net Service Name:If database is remote, use the Net Service Name that is defined in Oracle client on the local computer. CA SDM accesses the database through a local installation of the Oracle client.
- DBA User Name:SYS.
- DBA User Password:
- mdbadmin Password:
- Confirm mdbadmin Password:
- Tablespace Path (on DB Server):
- Oracle Home Path:
- Data Tablespace Name:MDB_DATA.
- Index Tablespace Name:MDB_INDEX.
- On the product selection page, the patch installer identifies theCA Service Managementproducts installed in the system.: On the product selection page, deselect the products for which the patch is already updated.Verify and clickNext.
- If CA Service Catalog is installed in your environment, provide the CA Embedded Entitlements Manager (CA EEM) details:
- CA EEM Server Name: Specifies the CA EEM server name which is configured with CA Service Catalog.
- CA EEM Admin User Name: Authenticates the name of the user with Admin access. The default value for Admin user isEiamAdmin.
- CA EEM Admin Password: Specify password for CA EEM admin user.
- Perform the following step if CA Service Catalog is installed in your environment and you are installing this patch onCA Service Management14.1:
- Select one or both the options available on the CA Service Catalog Import Content page to import the content pack.
- Review the Patch Information Summary page and clickNext.
- Review Installation progress. ClickInstallto install the selected product/products on your local system.
- Review the installation task review progress bar. Once it reaches 100%, clickNext.
- Review patch Installation summary screen for the following:
- Click the log folder URL link to view log information.
- Copy the URL link to review the post-install tasks.
- ClickFinishto exit the installer.After completing the patch installation on CA SDM Primary server, consider the following:
If patch installation fails for a product, retry the installation by using theRetryoption in the wizard where it fails. If retry does not work, exit the installer and relaunch it. If problem persists, contact CA Support.For more information on how to complete the post-installation steps, see Post-Install Tasks.
- Advanced Availability:Log on to the application or standby server and repeat step1to step16to install the patch on application server/servers and standby server/servers in your environment.
- Conventional:Log on to the secondary server and complete installation step1to step16to install the patch on secondary server/servers in your environment.
If you are installing
CA Service Management14.1.02 (CA SDM and USS) on Non-Windows, refer to the following topics: