Post-Backout Steps for CA Service Desk Manager 14.1.02

Perform the following post-backout steps based on your server configuration:
casm1401
Perform the following post-backout steps based on your server configuration:
Post-Backout Steps for CA SDM (Conventional)
Ensure that you are logged in as Administrator to uninstall CA SDM 14.1.02. Perform the following steps:
  1. Navigate to the
     NX_ROOT\site
     folder from the command prompt window.
  2. Run the following commands on primary and secondary servers.
    pdm_perl -pi.old -e "s/resources.created=1/resources.created=0/g" config.properties
  3. To reconfigure the primary and secondary server run the following command:
    pdm_configure
    Do not select
    Load Default Data
    .
  4. Start CA SDM services.
Post-Backout Steps (Advanced Availability)
For CA SDM Advanced Availability configuration, perform the following post-back steps on standby and application servers: 
  1. Stop CA SDM Services on all Advanced Availability servers.
  2. Log on to the standby server that you will promote as the new background server:
  3. Run the following command on the standby server:
    pdm_configure
  4. Promote the standby server as the new background server by executing the following commands:
    1. To suppress version control on the standby and background servers, run the following command:
      pdm_server_control -v
    2. To promote the standby server as the new background server, run the following command:
      pdm_server_control -b
  5. Run
    pdm_configure
     command on the new standby server.
  6. Run
    pdm_configure
     command on all application servers.
Optional Steps for Specific Issues when Uninstalling CA Service Desk Manager 14.1.02 on 14.1 or 14.1.01
Optional steps below are required only if you installed them during the patch installation process as shown in Optional Steps for Specific Issues when Installing CA Service Desk Manager 14.1.02.
This list is common when you uninstall CA SDM 14.1.02 on CA SDM 14.1 or CA SDM 14.1.01.
KT_DAEMON MAY TERMINATE WITH STRING TOO BIG ERROR (Prob# USRD 2113)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -sALLOW_COMMENT_VIA_UPDATE_STATUS -v yes -a pdm_option.deinst
pdm_options_mgr -c -s ALLOW_COMMENT_VIA_UPDATE_STATUS -v yes -a pdm_option.deinst -t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
SORT FAILS IN DETAIL PAGE FOR ASCENTED CHARACTERS IN ORACLE (Prob# USRD 2971)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s ORCL_SORTING -v BINARY_CI -a pdm_option.deinst
pdm_options_mgr -c -s ORCL_SORTING -v BINARY_CI -a pdm_option.deinst -t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
EXPORTING MORE THAN 5000 CONFIGURATION ITEMS FAILS (Prob# USRD 2991)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s EXPORT_STATUS_TIMEOUT –v 1800 –a pdm_option.deinst 
pdm_options_mgr -c -s EXPORT_STATUS_TIMEOUT -v 1800 -a pdm_option.deinst -t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
KD EMAIL NOTIFICATION SENT WITH HIGH URGENCY LEVEL (Prob# USRD 2992)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s KT_EMAIL_NOTIFY_LEVEL -v 1 -a pdm_option.deinst 
pdm_options_mgr -c -s KT_EMAIL_NOTIFY_LEVEL -v 1 -a pdm_option.deinst -t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
SQL ERROR MAY OCCUR WHEN OPENING KNOWLEDGE DOCUMENT (Prob# USRD 3029)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s KD_TICKET_ACCURACY -v 300 -a pdm_option.deinst
pdm_options_mgr -c -s KD_TICKET_ACCURACY -v 300 -a pdm_option.deinst -t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
ALLOW STRICT SURVEYS TO BE SENT TO MULTIPLE TICKETS (Prob# USRD 3055)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s ALLOW_STRICT_SURVEY_FOR_MULTIPLE_TICKETS -v Yes -a pdm_option.deinst
pdm_options_mgr -c -s ALLOW_STRICT_SURVEY_FOR_MULTIPLE_TICKETS -v Yes -a pdm_option.deinst –t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
REPORTED BY FIELD NOT FOCUSABLE (Prob# USRD 3067)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s FOCUS_REPORTED_BY -v <XXX> -a pdm_option.deinst
pdm_options_mgr -c -s FOCUS_REPORTED_BY -v <XXX> -a pdm_option.deinst -t 
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
Optional Steps for Specific Issues when Uninstalling CA Service Desk Manager 14.1.02 only on 14.1
TWO WORKFLOW TASKS STATUS MAY SHOW PENDING (Prob# USRD 3200)
Execute the following command to uninstall the NX variable:
pdm_options_mgr -c -s INSERT_WF_PREVIOUS -v Yes -a pdm_option.deinst
pdm_options_mgr -c -s INSERT_WF_PREVIOUS -v Yes -a pdm_option.deinst -t
For each secondary CA SDM server that you configured manually, add or update the NX variable in each secondary CA SDM server in the NX.env file located in the 
NX_ROOT
 directory and restart the server.
UNEXPECTED BEHAVIOUR ON CLICKING CAB CONSOLE B (Prob# USRD 3258)
Follow these steps:
  1. From the command line, execute the following commands from the $NX_ROOT\data folder:
    pdm_load -u -f USRD_2789_backup_macro.dat
    pdm_load -u -f USRD_2789_backup_param.dat
  2. Clear the cache, by executing the following commands:
    pdm_cache_refresh -t usp_pdmMacro
    pdm_cache_refresh -t usp_pdmMacroParam