Post Installation Steps for Advanced Availability Configuration

The following post-installation options are available for CA SDM Advanced Availability (AA) Configuration:
casm1401
The following post-installation options are available for CA SDM Advanced Availability (AA) Configuration:
Install CA Service Management 14.1.02 on CA SDM 14.1
For this procedure, the following host name examples are considered:
  • Background server host name is
    sdmcahost1
  • Standby server host name is 
    sdmcahost2
  • Application server host name is 
    sdmcahost3
Follow these steps:
  1. Stop CA SDM services on all Advanced Availability servers.
  2. Log on to the standby server that you want to promote as the new background server.
    For example, promote 
    sdmcahost2
     server as the background server.
  3. Run the following command on the standby server to start the CA SDM configuration wizard:
    pdm_configure
    On the last configuration screen, before clicking
    Finish
    , uncheck the
    Start service when completed
    checkbox.
    For example, execute the
    pdm_configure
    command on the 
    sdmcahost2 
    server.
  4. Promote the standby server as the new background server by executing the following commands:
    1. Suppress version control on the standby (
      sdmcahost2)
      and background (
      sdmcahost1) 
      servers:
      pdm_server_control -v
    2. Start the services on standby server (
      sdmcahost2)
      .
    3. Promote the standby server (
      sdmcahost2) 
      as the new background server:
      pdm_server_control -b
  1. Clear browser cache to alert users: 
    pdm_webcache -H
    pdm_webcache -b
  2. On the original background server (
    sdmcahost1)
    , run the CA SDM 14.01.02 patch installer.
    For more information on how to install the patch on a specific operating system, see Install CA Service Management 14.1.02. For example, to install CA SDM 14.1.02 on Windows, see Install CA Service Management 14.1.02 (Windows).
  3. Run the following command on the original background server (
    sdmcahost1)
     to start the CA SDM configuration wizard:
    pdm_configure
    On the last configuration screen, before clicking
    Finish
    , uncheck the
    Start service when completed
    checkbox.
  4. Execute the following commands on the original background server (
    sdmcahost1)
    :
    1. Suppress version control on the original background server (
      sdmcahost1)
      :
      pdm_server_control -v
    2. Start the services on the original background server (
      sdmcahost1)
      .
    3. Promote the original background server (
      sdmcahost1)
       as the background server:
      pdm_server_control -b
  5. Perform the following steps:
    1. Navigate to 
      NX_ROOT\data.
    2. Load data from CA SDM 14.1.01:
      pdm_load -f santafe_insert.dat
      pdm_load -f santafe_update.dat
      pdm_load -f tucson_insert.dat
      pdm_load -r -f tucson_delete.dat
    3. Clear browser cache to alert users:
      pdm_webcache -H
      pdm_webcache -b
  6. Start the services on the original standby server (
    sdmcahost2)
    .
  7. On all application servers (
    sdmcahost3)
    , run the CA SDM 14.01.02 patch installer.
    For more information on how to install the patch on a specific operating system, see Install CA Service Management 14.1.02. For example, to install CA SDM 14.1.02 on Windows, see Install CA Service Management 14.1.02 (Windows).
  8. Run the following command on the application server (
    sdmcahost3)
    to start the CA SDM configuration wizard:
    pdm_configure
  9. Clear browser cache to alert users:
    pdm_webcache -H
    pdm_webcache -b
Mandatory Steps
Follow these steps:
  1. Open 
    web.xml
     from 
    NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF.
  2. Search for the following statement:
    <!-- Add filter here -->
  3. Copy and paste the following configuration under the 
    <!-- Add filter here -->
     statement:
    <!-- Cross-origin support for Attachments Servlet -->
    <filter>
    <filter-name>CORS</filter-name>
    <filter-class>com.thetransactioncompany.cors.CORSFilter</filter-class>
    <init-param>
    <param-name>cors.supportedMethods</param-name>
    <param-value>POST, GET, OPTIONS</param-value>
    </init-param>
    <init-param>
    <param-name>cors.allowOrigin</param-name>
    <param-value>*</param-value>
    </init-param>
    </filter>
  4. Search for the following statement:
    <!-- Add filter-mapping here -->
  5. Copy and paste the following configuration under the 
    <!-- Add filter-mapping here -->
     statement:
    <!-- Cross-origin support for Attachments Servlet -->
    <filter-mapping>
    <filter-name>CORS</filter-name>
    <servlet-name>UploadServlet</servlet-name>
    </filter-mapping>
  6.  Verify that the configurations under the filter and filter-mapping statements are as shown in the following sample:
    <!-- Add filter here -->
    <!-- Cross-origin support for Attachments Servlet -->
    <filter>
    <filter-name>CORS</filter-name>
    <filter-class>com.thetransactioncompany.cors.CORSFilter</filter-class>
    <init-param>
    <param-name>cors.supportedMethods</param-name>
    <param-value>POST, GET, OPTIONS</param-value>
    </init-param>
    <init-param>
    <param-name>cors.allowOrigin</param-name>
    <param-value>*</param-value>
    </init-param>
    </filter>
    <!-- Add filter-mapping here -->
    <!-- Cross-origin support for Attachments Servlet -->
    <filter-mapping>
    <filter-name>CORS</filter-name>
    <servlet-name>UploadServlet</servlet-name>
    </filter-mapping>
  7. Save the 
    web.xml
     file. 
  8. Restart tomcat.
  9. Repeat the 
    Steps 1-8
     to update the 
    web.xml.tpl
     file located in 
    NX_ROOT\samples\pdmconf\web.xml.tpl.
  10. Run the 
    pdm_configure
     command.
  11. Start CA SDM services.
Mandatory Steps for the CA Business Intelligence
Complete the following steps if you have installed CA Business Intelligence:
Import Service Desk BIARs
Follow these steps:
  • Download the required patch from CA Support and follow the instructions provided in the Test Fix.
    • Windows: RO79125
    • Linux: RO79126
    • Solaris: RO79127
    • AIX: RO79128
      For example, download the Windows patch readme RO79125 and follow the instructions mentioned in the section 
      Procedure to create a backup .biar file
      .
Use Dashboard Reports
Follow these steps:
 
  1. Ensure that both CA SDM and CA Service Catalog use the same CA Business Intelligence server.
  2. If you have configured MDB with Oracle database, run the following commands:
    create or replace function MDBADMIN.left(str1 varchar2 :=NULL,num1 NUMBER)
    RETURN VARCHAR2
    as
    ascii_chr varchar2(32767);
    begin
    ascii_chr:= substr(str1,1, num1);
    return ascii_chr;
    end;
    Update report_labels set language_code ='en' where language_code='en ';
    Update report_labels set language_code ='De' where language_code='De ';
Mandatory Steps for CA SDM Mobility
Follow these steps:
  1. Navigate to 
    NX_ROOT\bopcfg\www\CATALINA_BASE_REST\webapps
    .
  2. Create a backup and delete the workflow folder.
  3. Verify that the workflow folder is created after CA SDM server services are recycled.
To resolve specific issues when installing CA SDM 14.1.02, see Optional Steps for Troubleshooting Specific Issues.
Install CA Service Management on CA SDM 14.1.01
Perform the following post-installation steps, if you have installed CA SDM 14.1.02 on CA SDM 14.1.0:
Ensure that you have performed the post-installation steps mentioned in patch installation on 14.1.
  1. Stop CA SDM services on all Advanced Availability servers.
  2. Log on to the standby server to promote it as the new background server.
    For example, promote the 
    sdmcahost2
    server as the background server.
  3. Run the following command on the standby server (
    sdmcahost2)
     to start the CA SDM configuration wizard:
    pdm_configure
    On the last configuration screen, before clicking
    Finish
    , uncheck the
    Start service when completed
    checkbox.
  4. Promote the standby server (
    sdmcahost2)
    as the new background server. Perform the following steps:
    1. Suppress version control on the standby (
      sdmcahost2)
      and background servers (
      sdmcahost1)
      , run the following command:
      pdm_server_control -v
    2. Start the services on standby server (
      sdmcahost2)
      .
    3. Promote the standby server (
      sdmcahost2)
      as the new background server:
      pdm_server_control -b
  5. Clear the browser cache to alert users:
    pdm_webcache -H
    pdm_webcache -b
  6. On the original background server (
    sdmcahost1)
    , run the CA SDM 14.01.02 patch installer.
    For more information on how to install the patch on a specific operating system, see Install CA Service Management 14.1.02. For example, to install CA SDM 14.1.02 on Windows, see Install CA Service Management 14.1.02 (Windows).
  7. Run the following command on the original background server (
    sdmcahost1) 
    to start the CA SDM configuration wizard:
    pdm_configure
    On the last configuration screen, before clicking
    Finish
    , uncheck the
    Start service when completed
    checkbox.
  8. Execute the following commands on the original background server (
    sdmcahost1)
    :
    1. Suppress version control on the original background server (
      sdmcahost1)
      :
      pdm_server_control -v
    2. Start the services on the original background server (
      sdmcahost1)
      .
    3. Promote the original background server (
      sdmcahost1)
       as the background server:
      pdm_server_control -b
  9. Perform the following steps:
    1. Navigate to the 
      NX_ROOT\data 
      folder.
    2. Load data from CA SDM 14.1.01:
      pdm_load -f tucson_insert.dat
      pdm_load -r -f tucson_delete.dat
    3. Clear browser cache to alert users:
      pdm_webcache -H
      pdm_webcache -b
  10. Start the services on the original standby server (
    sdmcahost2)
    .
  11. On all application servers (
    sdmcahost3)
    , run the CA SDM 14.01.02 patch installer.
    For more information on how to install the patch on a specific operating system, see Install CA Service Management 14.1.02. For example, to install CA SDM 14.1.02 on Windows, see Install CA Service Management 14.1.02 (Windows).
  12. Run the following command on the application servers (
    sdmcahost3) 
    to start the CA SDM configuration wizard:
    pdm_configure
  13. Clear browser cache to alert users:
    pdm_webcache -H
    pdm_webcache -b
To resolve specific issues when installing CA SDM 14.1.02, see Optional Steps for Troubleshooting Specific Issues.