Step 3 - Install the Common Components

Common components such as CA Embedded Entitlements Manager (CA EEM), CA Business Intelligence, and CA Process Automation provide the ability to integrate the CA Service Management products. If you have an existing installation of the common components in your environment, you can use these for CA Service Management as well. Ensure that the common components that you have installed is supported for CA Service Management, as listed in the .
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Common components such as CA Embedded Entitlements Manager (CA EEM), CA Business Intelligence, and CA Process Automation provide the ability to integrate the CA Service Management products. If you have an existing installation of the common components in your environment, you can use these for CA Service Management as well. Ensure that the common components that you have installed is supported for CA Service Management, as listed in the Supportability Matrix.
The common components provide the following capabilities:
  • CA EEM provides the authentication and authorization capability. CA EEM eliminates plain text user names and passwords from being passed for authentication purposes.
    CA EEM is mandatory for CA Service Catalog and CA Asset Portfolio Management.
  • CA Business Intelligence provides the reporting capability.
  • CA Process Automation provides the business process automation capability. 
Install the following components, depending upon your requirement: