Step 3- Install Other Components

This article includes the following topics: 
This article includes the following topics:
Install Web Screen Painter
Install Web Screen Painter to modify the schema and web interface.
Follow these steps:
  1. Log in to the following server where you want to install Web Screen Painter, depending on your CA SDM configuration:
    • Conventional: Primary or secondary server or any remote computer
    • Advanced availability: Background server
      Web Screen Painter can only run on the background server. The Web Screen Painter installer does not stop you from installing it on any other server. However, it prevents from running standalone, or on the standby server and application server. For example, you installed Web Screen Painter on a server other than background server. The Web Screen Painter shortcuts appear on the Start menu and on clicking the shortcut, an error message is displayed.
  2. Launch the installer.
  3. Click CA Web Screen Painter for Service Desk Manager in the Select the required installer page.
  4. Continue following the on-screen instructions to complete the Web Screen Painter installation. 
Web Screen Painter is installed. In a Web Screen Painter preview session in test mode, search filters are ignored on new tables that are not published.
Install and Configure JRE 1.8.0_45
Install and configure JRE 1.8.0_45 (32-bit) to use with CA SDM release 14.1.
: When configuring JRE 1.8.0_45, download the JDK 1.8 version and copy the jdk/<version>/
file to
Follow these steps:
  1. Shut down the CA SDM Daemon or CA SDM Proctor Service, or both on the relevant CA SDM server (primary or secondary, or both).
  2. Download JRE 1.8.0_45 (jre-8u45-windows-i586).
  3. During the installation, select the Change destination folder option and enter the destination folder as
  4. Take a backup of
    , located at
    <drive>:/<install_directory>/CA/Service Desk/
  5. Modify
    as follows:
  6. Start CA Service Desk Manager services.
  7. Install and Configure Apache Tomcat 7.0.59 for Support Automation to work properly.
  1. Edit NX_ROOT\bopcfg\www\CATALINA_BASE_REST\conf\ file.
  2. Modify common.loader="${catalina.base}/lib","${catalina.base}/lib/*.jar","${catalina.home}/lib","${catalina.home}/lib/*.jar" 
  3. common.loader="${catalina.base}/lib","${catalina.base}/lib/*.jar","${catalina.home}/lib","${catalina.home}/lib/*.jar","${catalina.base}/../../../java/lib/CXF/*.jar"