Upgrade to CA Service Management

The  installer automatically detects the existing version of the products and upgrades them with minimal or no user intervention. You can upgrade the following products:
casm1401
The
CA Service Management
 installer automatically detects the existing version of the products and upgrades them with minimal or no user intervention. You can upgrade the following products:
You must install CA Business Intelligence Release 4.1SP3 before you upgrade
CA Service Management
.
If you are planning to upgrade a product that was integrated and configured with Active Directory in an earlier release, before upgrading to
CA Service Management
14.1, ensure to create the CasmAdmin user and OpenSpaceAdminGroup. Associate the CasmAdmin to the OpenSpaceAdminGroup in the Active Directory.
To upgrade the products, follow these steps:
  1. Review the upgrade considerations and verify the upgrade prerequisites for the products.
    For more information, see the Upgrade CA Service Catalog, How to Upgrade CA SDM, Migrate CA APM Using the Migration Tool Kit, and Upgrade Unified Self-Service.
  2. Launch the
    CA Service Management
     installer on the servers that you want to upgrade.
    The installer automatically detects the installed product release version and upgrades it to 14.1.
After you have upgraded, perform additional steps to finalize the integration with the common components and finalize the integration with the products depending upon the products you have upgraded.
At the end of deployment, the services must be restarted for the integration changes to come to effect.
Upgrades Supported for CA Asset Portfolio Management
Upgrades from CA Asset Portfolio Management (CA APM) releases 11.3.4, 12.6, 12.8, and 12.9 are supported. Ensure to follow the onscreen instructions on the installation wizard while upgrading as upgrade instructions for CA ITAM release 11.3.4, 12.6, 12.8 may vary from CA ITAM 12.9.
  • If you are upgrading CA Asset Portfolio Management from an earlier release to
    CA Service Management
    14.1, ensure to set the database compatibility level to MS SQL Server 2008.
  • If you are upgrading CA ITAM from an earlier release to 14.1, the changes you made to configuration files from an earlier release is not automatically merged with 14.1. Refer to the backup files located in
    %Temp%\ITAM
    directory and manually merge these changes with the current installed version. 
Upgrades Supported for CA Service Catalog
Upgrades from CA Service Catalog releases 12.6, 12.7, 12.8, and 12.9 are supported.
Upgrades Supported for CA Service Desk Manager
Upgrades from CA Service Desk Manager releases 11.2, 12.1, 12.5, 12.6, 12.7, and 12.9 are supported.
Watch this Video to Upgrade CA SDM 12.9 Primary to CA SDM 14.1 Advanced Availability

Watch this Video to Upgrade CA SDM 12.9 Advanced Availability to CA SDM 14.1 Advanced Availability

Upgrades Supported for Unified Self-Service
Upgrades from CA Open Space releases 2.0, 2.0 SP1, and 3.0 are supported.
Pre-upgrade tasks
Complete the following tasks before you upgrade to Unified Self-Service:
  • Back up the existing LAR file to retain any customization you made. Upgrading to Unified Self-Service updates the existing LAR file which overwrites any existing customization. 
  • Stop the existing CA Open Space server. On the computer where you installed CA Open Space, select Start, All Programs, CA, Open Space, Stop.
Post-upgrade tasks
After you run the installer and upgrade to Unified Self-Service, complete the following steps:
  • If you have backed up the previous LAR file, apply the customizations in the new LAR file that has been created after the installation.
  • Open the existing onboarded tenant page, if any, to verify the successful upgrade.
    If you upgraded from Open Space 2.0 or Open Space 2.0 SP1, the Start menu does not contain the Default Tenant - Web Client option.
  • If you want the Unified Self-Service users to view the assets requested from CA Service Catalog, you must enter the My Resources offering ID from CA Service Catalog. You can obtain this ID from CA Service Catalog.
    For example, log in to CA Service Catalog , navigate to Catalog, Offerings, IT Support Services, Service Management, My Resources, and obtain the ID from the Details page. Ensure that the CA Service Catalog server is imported with the Service Management content pack. For more information about the content pack, see the CA Service Catalog documentation.