Implementing CA Service Management Release 14.1.01

This topic contains the following information:
casm1401
This topic contains the following information:
CA Service Management
 14.1.01 is a cumulative patch that has several enhancements and bug fixes on top of
CA Service Management
 14.1. All the necessary files that are required for the patch installation are packaged as a .CAZ or .tar.Z files available at CA Support Online.
Installation on Windows Operating System
  • Navigate to the folder where you downloaded the cumulative patch .tar.Z file and run the following command run the following command:CA Service Desk Manager
  • CA Asset Portfolio Management
  • CA Service Catalog
  • Unified Self-Service
CA Service Desk Manager (Windows) users need to apply the mandatory patch RO80745 after applying the cumulative patch.
Follow these steps:
  1. Download the Cumulative Patch (.caz) file from http://ca.com/support.
  2. Download the cazipxp.exe (available inside the APPLYPTF) utility from http://supportconnectw.ca.com/public/ca_common_docs/latest_applyptf.asp. 
    Copy the cazipxp.exe file to the same folder as the downloaded cumulative .CAZ file. Ignore this step if you already have cazipxp.exe file.
  3. In the Windows command prompt, navigate to the folder where you downloaded the cumulative patch .caz file and run the following command:
    cazipxp.exe -u <Cumulative Patch.caz>
  4. After the command is executed, the following files are available in the same folder:
    RO80231.caz
    Contains the necessary patch installation files for CA SDM.
    RO80262.caz
    Contains the necessary patch installation files for CA APM.
    RO80252.caz
    Contains the necessary patch installation files for CA Service Catalog.
    RO80300.caz
    Contains the necessary patch installation files Unified Self-Service.
    Product Readme Files
    The readme files contain information about the new features in the patch, the installation instructions, and other important information about the patch.
    CA SDM users can also use APPLYPTF for applying the patch. The respective patches are copied to :
    • $NX_ROOT\patches\SDM_CUM1
    • $NX_ROOT\patches\APM_CUM1
    • $NX_ROOT\patches\CATALOG_CUM1
    • $NX_ROOT\patches\USS_CUM1
    Depending on the product patch you want to install, you must extract the corresponding .caz file. For example, for CA SDM, extract RO80231.caz file.
  5. To extract the patch installation files, in the Windows command prompt, run the following command:
    cazipxp.exe -u <.caz file of the product>
    For example, for CA Service Catalog, run the following command:
    cazipxp.exe -u RO80252.caz
  6. The patch installation procedure depends on the product you want to install. The extracted files contain a readme file that has all the necessary installation instructions. Follow the steps and complete the patch installation.
Installation on Linux Operating System
On a Linux operating systems, you can apply the patch for the following products:
  • CA Service Desk Manager
  • Unified Self-Service
CA Service Desk Manager(Linux) users need to apply the mandatory patch RO80746 after applying the cumulative patch.
Follow these steps:
  1. Download the Cumulative Patch (.tar.Z) file from http://ca.com/support.
    Copy the files for the cumilative patch in the $NX_ROOT/Patches directory. The $NX_ROOT/Patches directory may not exist if this is the first patch you are applying on your environment. You must manually create the folder and copy the files.
  2. Navigate to the folder where you downloaded the .tar.Z file and run the following command:
    tar -xvzf <Cumulative_Patch.tar.Z>
  3. After the command is executed, the following files are available in the same folder:
    RO80302.tar.Z
    Contains the necessary patch installation files for CA SDM.
    RO80301.tar.Z
    Contains the necessary patch installation files Unified Self-Service.
    CA_SDM_14_1_01_Readme.pdf
    The readme file contains information about the new features in the patch, the installation instructions, and other important information about the patch.
    Depending on the product patch you want to install, you must extract the corresponding .tar.Z file. For example, for CA SDM, extract the RO80302.tar.Z file. 
  4. The patch installation procedure depends on the product you want to install. The extracted files contain a readme file that has all the necessary installation instructions. Follow the steps and complete the patch installation.
  5. To apply the patch run the following command:
    applyptf.<OS type> -r $NX_ROOT/Patches/RO80302.jcl -e $NX_ROOT
Installation on AIX or Solaris Operating System
On AIX and Solaris operating systems, you can apply the patch for CA Service Desk Manager.
CA Service Desk Manager users need to apply the mandatory patch RO80747(For Solaris) and RO80748 (For AIX) after applying the cumulative patch.
Follow these steps:
  1. Download the Cumulative Patch (.tar.Z) file from http://ca.com/support.
  2. Copy the files for the cumulative patch in the $NX_ROOT/Patches directory. The $NX_ROOT/Patches directory may not exist if this is the first patch you are applying on your environment. You must manually create the folder and copy the files.
  3. Navigate to the folder where you downloaded the cumulative patch .tar.Z file and run the following command:
    uncompress $NX_ROOT/Patches/<Cumulative_Patch.tar.Z> tar -xvf $NX_ROOT/Patches/<Cumulative_Patch.tar.Z>
  4. After the command is executed, the following files are available in the same folder:
    For Solaris: 
    RO80304.tar.Z
    For AIX: 
    RO80305.tar.z
    CA_SDM_14_1_01_Readme.pdf
    The readme file contains information about the new features in the patch, the installation instructions, and other important information about the patch.
    Depending on the product patch you want to install, you must extract the corresponding .tar.Z file. For example, for CA SDM, extract the RO80304.tar.Z file.
  5. The patch installation procedure depends on the product you want to install. The extracted files contain a readme file that has all the necessary instructions. Follow the steps and complete the patch installation.
  6. To apply the patch run the following command:
    For AIX:
    applyptf.<OS type> -r $NX_ROOT/Patches/RO80305 .jcl -e $NX_ROOT 
    For Solaris:
    applyptf.<OS type> -r $NX_ROOT/Patches/RO80304 .jcl -e$NX_ROOT