Install CA IT Asset Manager 14.1.01

Complete the following steps to apply the cumulative patch to CA IT Asset Manager 14.1:

casm1401

Complete the following steps to apply the cumulative patch to CA IT Asset Manager 14.1:

Verify the Prerequisites

To apply cumulative patch 14.1.01, you must have already installed CA APM 14.1 GA.

If you have installed CA APM 12.9, you must first upgrade to CA APM 14.1 and then apply the cumulative patch.

Install the Patch

Follow these steps:

Download the CA APM 14.1.01 cumulative patch from CA Support Online to the CA APM application server in the APM_14_1_01 folder.

Run the cazipxp.exe –u RO80262.caz command to unzip the CA APM 14.1.01 cumulative patch (caz file) in the same folder:

Verify that the following files are available:

MDB.exe

Setup.bat

Patch.msp

Double click and extract ‘MDB.exe’ to get MDB folder.

Complete the following steps to update the web server, application server components and database.

Please apply the Database patch first and then apply the patch in the application and webserver components.

Log in to the application server where you downloaded and extracted the patch. From the command prompt, go to the APM_14_1_01 folder. To apply the database patch, use the following command.

We recommend that you back up your MDB database before you perform the MDB update. If your MDB update fails, restore the backup and start the installation again. We do not recommend that you reinstall the MDB update in the same environment where the MDB update failed.

For
SQL Server
, execute the following command:

setup.bat -SERVERTYPE=DB -DBVENDOR=mssql -DBNAME=<mdb_name> -DBHOST=<database_hostname> -DBUSER=<database_username> -DBPASSWORD=<database_password> -MANIFEST=Unicenter_Asset_Portfolio_Management -WORKSPACE=UAPM

SERVERTYPE
SERVERTYPE is DB, for database patch application.

DBVENDOR
Specifies the database vendor name. Enter mssql for SQL Server.

DBNAME
Specifies the existing CA APM Release 14.1 MDB database name.

DBHOST
Specifies the database server system host name.

DBUSER
Specifies the existing CA APM Release 14.1 MDB database user name.

DBPASSWORD

Specifies the existing CA APM Release 14.1 MDB database password.

The -DBUSER and -DBPASSWORD parameter values must match your existing CA APM Release 14.1 database user name and password.

MANIFEST

Specifies the name of the manifest file. Do not change the default value for this parameter.

WORKSPACE

Specifies the name of the workspace. Do not change the default value for this parameter.

For Oracle Server
, execute the following command:

setup.bat -SERVERTYPE=DB -DBVENDOR=oracle -DBNAME=<oracle_service_name> -DBHOST=<database_hostname> -DBUSER=<database_username> -ORA_TBLSPACE_PATH=<tablespace_path> -DBPASSWORD=<database_password> -MDB_ADMIN_PSWD=<mdb_administrator_password> -MANIFEST=Unicenter_Asset_Portfolio_Management -WORKSPACE=UAPM

SERVERTYPE

SERVERTYPE is DB, for database patch application.

DBVENDOR

Specifies the database vendor name. Enter oracle for Oracle.

DBNAME

Specifies the existing Oracle Service name.

DBHOST

Specifies the database server system host name.

DBUSER

Specifies the existing Oracle database user name.

ORA_TBLSPACE_PATH

Specifies the path to the Oracle tablespace.

DBPASSWORD

Specifies the existing Oracle database password

The -DBUSER and -DBPASSWORD parameter values must match your existing CA APM Release 14.1 database user name and password.

MDB_ADMIN_PSWD

Specifies the existing MDB administrator password.

MANIFEST

Specifies the name of the manifest file. Do not change the default value for this parameter.

WORKSPACE

Specifies the name of the workspace. Do not change the default value for this parameter.

To update the application server, copy the folder APM_14_1_01 to the Application server. In the command prompt, go to the APM_14_1_01 folder and run the following command.

Setup.bat -SERVERTYPE=APP

If the Application server and the Web server components reside on the same Machine, you can ignore step 7.

To update the web server, copy the folder APM_14_1_01 to the Web server. In the command prompt, go to the APM_14_1_01 folder and run the following command.

Setup.bat -SERVERTYPE=WEB

Verify the Cumulative Patch Installation

After you have completed all installation procedures, you can verify that CA APM 14.1.01 and the database upgrade were performed successfully.

Database upgrade verification

Navigate to the folder where you downloaded and extracted the CA APM 14.1.01 cumulative patch (APM_14_1_01).

Navigate to the MDB\mdb1.5 folder.

Open the install_<databasename>.log file with a text editor.

In the log file name, database name is replaced with the name of the database. For example, if the database name is test, the log file name is install_test.log.

Verify that a message similar to the following message appears at the end of the log file:

'MDB setup completed successfully'.

Cumulative Patch verification

After a successful login click on ‘About’ link (top-right).

The display should be:

Release:
14.1.1.28

Verify the ITAMMSP.log file in the system drive.

In the Add/Remove Programs, click View Installed Updates and verify the entry CA ITAM 14.1.01.

Install Localization Update on the Cumulative Patch

After you verify the cumulative patch installation, you must install the localization update for languages other than English.

Follow these steps:

In the Windows command prompt, navigate to <ITAM installation folder>\L10N\language_pack.

Run the following command:

SetSeeddata.exe <language code-country code>

For example, SetSeeddata.exe de_DE. The language codes are same as the folder names present at this location.

Verify the LOGSetSeeddata.log file.

Uninstall CA APM 14.1.01

You can decide to uninstall CA APM from a computer for various reasons. For example, you can uninstall CA APM because you decided to use the computer for a different purpose or to move the components to another computer.

The MDB upgrade cannot be reverted. To revert the MDB changes, restore the previous database backup.

Follow these steps:

Go to Control Panel > Programs and Features and click View installed updates.

Right-click on CA ITAM 14.1.01 and select Uninstall to uninstall this cumulative patch.

Enhancements

Ensure that you read the enhancements and new features available for CA APM, after applying this patch.

Maintenances

Cumulative#	Testfix#	Title	Description
APM 14.1.01	T5E2402	NON ADMIN USERS FAILS TO LOG IN	Issue with non admin users logging into APM.
	T5M7130	CAN'T UPDATE COST RECORD	Unable to update cost record extensions.
	T5E2402	METADATA DOESN'T FRESH ON ALL SERVERS IN LOAD BALANCING ENVIRONMENT.	In NLB environment, extensions created from one server are not available from other server without resetting IIS.
	NA	INTERNET EXPLORER RENDERING.	Internet explorer rendering issues.
	NA	PATCH OVERRIDING IIS SETTINGS AND ENABLING WINDOWS AUTHENTICATION.	Patch overriding IIS settings and enabling windows authentication.
	NA	IP ADDRESSES NOT SHARED	IP no synced with SAM and APM.
	T5E2404	UNABLE TO UPDATE ASSET SECONDARY LOOKUP	Unable to update Location and Contact as secondary lookup of an asset.
	NA	MAC ADDRESS FIELD SMALL	MAC address coming from SAM update.
	T5E2402	INACTIVATE ROLE	Unable to save set role to inactive.
	T5GJ134	CLEAR EXCEPTION MESSAGE NOT DISPLAYED	Import job errors out with inappropriate Exception message.
	T5E2408	ITAM-12.9-INVALID CA_ASSET ROWS	Data importer job fails to create an asset.
	T5XU059	DATA IMPORT LOG FILES LINE NUMBER ISSUE	Issue with data importer log files.
	T5E2404	UNABLE TO UPDATE ASSET SECONDARY LOOKUP	Unable to update Location and Contact as secondary lookup of an asset.
	T5GJ138	[CONFIGURATION] CANNOT REMOVE FOREIGNGROUP LEVEL 2 OR MORE REQUIRED FIELDS.	Unable to remove from the configuration the additional fields associated to related objects.
	T5E2402	ITAM - 12.9 - ERROR WHEN CREATING FILTER	Date filter saving issues.
	T5GJ133	DATA IMPORTER - IMPROPER LOG RESULTS	Data importer doesn't show log results correctly as processed.
	T5M7120	UNABLE TO CLEAR DATE FIELD	Try to import by giving null values for any date field. Get the exception in the log.
	T5M7120	ERROR CREATING SEARCHES	The search does not give the Save successful message and also throws an exception when the search is brought up.
	T5UM103	LIFECYCLE STATUS DATE CHANGE	The life cycle status date is not changing when the life cycle status is updated.
	T5UM103	UNHANDLE SQL EXCEPTION	Infrequent error when using APM.
	T5GJ140	UNABLE TO SAVE ANY EXISTING CONTACT RECORDS	The application encountered an error while saving an object that references other objects. Contact ID contains invalid reference key.
	T5M712	EXTENDED FIELD NOT SHAREABLE	The extended field should be available for selection.
	T5GJ137	HARDWARE RECONCILIATION THROWING ERROR LAST_UPDATE_DATE=NULL	A reconciled computer deleted from ITCM interface and the ITAM Hardware Engine is executed last_update_date to NULL.
	T5EM232	CANNOT DELETE FIELD ON ASSET	Can not delete field from GUI.
	T5E2406	ITAM - 12.9 -EVENT SERVICE LIFECYCLE STATUS	NA
	NA	[WCF] USER SHOULD BE ABLE TO UPDATE LAST UPDATE OR CREATION DATES AS NEEDED.	Last update user set up.
	T5M7125	UNABLE TO ADD FIELD IN CONF	In Asset Configuration ON mode, we are unable to add Legal Status History Fields to Legal Documents for Assets.
	T5GJ135	HIDE INTERNAL ATTRIBUTES FROM 'ADD EXISTING FIELDS' POPUP - CONFIGURATION	ITAMService.log shows that the code is attempting to add data into the arg_allocation_summary_view table, even though these fields are hidden on the configuration.
	NA	IMPORT JOB ERROR	Import job errors out with inappropriate Exception message.
	T5XU050	READ-ONLY PERMISSIONS ISSUE FOR NON-ADMIN USERS	Read-Only permissions issue for Non-Admin users.
	T5GJ134	NULL EXCEPTION MESSAGE IN WEB SERVICE	Exception Message: Web Service threw exception in data importer.
	T5M7120	UNABLE TO CLEAR DATE FIELD	When importing by giving null values for any date field. Get the exception in the log.
	T5JH194	SORTING IMPORTER JOBS ON JOB ID IN ASCENDING ORDER	Unable to sort Import Jobs on Job Id in Ascending direction.
	T5EM232	ERROR ON DEAUTHORIZE	Unable to de authorise user from user management.
	T5EM232	AUTHORIZE USERS SEARCH	When searching for authorise users are performing an Or as opposed to an And.
	T5EM232	ERROR ON CHANGE MODEL WIZARD	APM fails to run change model wizard, tried to execute a model change from/to the same asset family.
	T5GJ138	CANNOT FIND CONTACT/ROLE	Unable to search for the user already existing.
	NA	HW RECON-LIFECYCLE STATUS ERR	updates are failing and ITAMHWEngine.log is throwing numerous errors.
	T5UM105	ISSUE WITH ASSET AUDITS	NA
	T5UM104	ISSUE WITH CONFIGURATION: ASSET ENTITLEMENTS	All links in Asset Entitlements do not show in configuration ON mode in software asset.
	T5UM092	FILTER VALUES CASE SENSITIVE	Organisation save throws error"The User is not authorized to modify the asset due to the filter".
	T5EM227	IMPORT JOB ERROR	Data Importer fails to import assets when main destination object is set to 'Asset (All Families)'
	T5EM226	AUTOCOMPLETE NOT WORKING	The autocomplete function is not working on lookup fields in the 'additional information' section of the asset details page.

Implementing CA Service Management Release 14.1.01

CA Service Management - 14.1

Install CA IT Asset Manager 14.1.01