CA Service Catalog Glossary
Accounts are part of a business unit. Accounts are used to subscribe and request services. Charges are applied at the account level in Service Accounting Component.
Accountsare part of a business unit. Accounts are used to subscribe and request services. Charges are applied at the account level in Service Accounting Component.
actionis the smallest unit of work in the Rule Management Engine. This task is executed when a rule gets notified. Examples include sending an email, running a script, and running Java code.
Activity Based Costing (ABC)
Activity Based Costingis a costing methodology that is used to trace overhead costs directly to cost objects. The cost objects can be products, processes, services, or customers. This costing methodology helps managers to make the right decisions regarding product mix and competitive strategies.
Activity Based Management (ABM)
Activity Based Managementuses Activity Based Cost information to allocate resources more effectively during budgeting and planning processes.
Adjustmentsare credits or debits applied to services, individual charges of a Service Option Group, and SLA violations. These adjustments are either a fixed dollar amount or a percentage. Several types of general and SLA violation adjustments are available.
batch print job
batch print jobis a collection of invoices that have been grouped according to the specified credentials. After the collection has been created, it remains unchanged. The invoices can then be printed as a whole or individually at any time.
business unitis a branch in the organizational structure. This organizational unit has some characteristics of the service provider and all characteristics of a sub-department.
CA Embedded Entitlements Manager (CA EEM)
CA Embedded Entitlements Managerprovides enterprises with the ability to manage the identities of their employees, partners, and customers. CA EEM can also provision web services, and applications to the users, and define authentication and authorization policies.
Cost allocationis a method to determine the cost of services that are provided to users of that service. This method does not determine the price of the service, but rather it determines the cost of providing the service.
cost elementis a resource that is used to subdivide costs corresponding to the consumption of a particular service. Cost Element is the amount that is paid for a resource that an activity consumes and included in the activity cost pool. Such information helps validating that the overhead calculated at the beginning of the process is the same as the overhead that is assigned to each individual product using ABC.
cost poolis a grouping of all cost elements that are associated with an activity.
Dashboard Libraryis a hierarchical tree structure of name spaces facilitating the sharing of information. The Dashboard Library does not hold actual data. Instead, it stores information about how the data can be accessed.
data collector (DC)
data collectorcollects data for particular metrics.
data mediation profile
data mediation profileis a definition of the data feed and structure of the external data. Data Mediation Profile also provides features to manipulate and normalize usage event data.
data objectdefines the data for a chart or table. The data object source can be a SQL database, comma-separated file, or any data source that a Java plug-in can access. Data objects are managed in folders to help categorize them by purpose.
data viewformats the data that a data object produces. Data can be presented in tabular or chart format or both. Data views are managed in folders to help categorize them by purpose.
Direct costsare those costs that can be easily traced and assigned to activities.
dynamic invoice group
Dynamic invoice groupsare invoice groups that contain account lists that are generated dynamically. The invoice groups are generated based on the specified criteria that are stored as a data object.
event filtercan be specified as part of a rule and is used to refine the event. The event filter allows actions that are associated with a rule to be invoked only if certain event conditions are met.
Failoveris the process of maintaining an up-to-date copy of a database on an alternate system for backup. The traditional failover architecture is comprised of one system running the application and the other is idle in standby mode. The standby system is ready to take over if the primary system fails. An alternative architecture includes clustering.
invoice groupis comprised of a set of accounts that can be run together in one instance.
IT Infrastructure Library (ITIL)
ITILis a set of practices that is used to aid the implementation of a framework for IT Service Management. This customizable framework defines how service management is applied within an organization. ITIL is used across the world as the de-facto standard for best practice in the provision of IT Service.
Although ITIL covers a number of areas, its main focus is on IT Service Management.
Java Runtime Environment (JRE)
Java Runtime Environmentor Java Runtime provides the minimum requirements for executing a Java application. JRE consists of the Java Virtual Machine (JVM), core classes, and supporting files. JRE is part of the Java Development Kit (JDK), a set of programming tools for developing Java applications.
Management Database (MDB)
Management Database (MDB)is the CA Management Database schema. The MDB is a common enterprise data repository that integrates CA product suites. The MDB provides a unified database schema for the management data that all CA products store. The CA products can be distributed or mainframe. Use of the MDB with CA products enables full integration for managing your IT infrastructure. The MDB integrates management data from all IT disciplines and CA products. Customers can extend the MDB Schema to include other IT management data from non-CA software products and tools.
Pool worksheetsare used to trace cost elements to activities to obtain dollar values for each related activity cost pool. Formulas can be used to adjust costs spanning across fiscal periods and sets.
process definitionis a representation of one of your business processes. A process definition is comprised of nodes, events, roles, actors, work, and the criteria for process logic. Running a process definition creates a process instance. You can create multiple process instances of the same process definition.
process instancerepresents what is actually happening. By running a process definition, you create a process instance. You can create multiple process instances of the same process definition. Process instances are sometimes called a process definition instance.
Prorationis the process of dividing the cost of a subscription over the billing cycle period of an account.
report layoutis used to present multiple report elements as one report. With report layouts, you can design customized reports by using objects such as text, URLs, and multiple data view objects. You can choose sizes, colors, borders/styles, set up snap to grid, and other tools to obtain the desired result. Layouts are managed in folders to help categorize them by purpose.
Routing nodesdefine the branching of control flow in a Workflow process definition. Choice routing nodes allow one route for the next activity. Parallel routing nodes allow more than one route to be taken.
ruleis associated with an event. A rule can have a set of filter conditions that define when the rule is applied. When the filter conditions are satisfied and the rule is enabled, the rule actions are launched.
serviceis a product or an application that your clients can access through a request or a subscription. A service is defined by associating service option groups to the service before it can be subscribed to or requested.
service catalogconsists of services that a business unit or an entire enterprise publishes. Services are built of one or more service option groups that describe IT services and how to charge for them. The service catalog enables an organization to model its business units and manage the users accounts contained within those units. The service catalog also defines the inclusion, inheritance, dependencies, and associative relationships between each of the published items in the catalog. The published items can be services, service option groups, and service option group definitions. Accounts and users subscribe to or request catalog services. Services in the service catalog can be organized into folders. Each service contains detailed information about the price of the service. Services can represent one or more metrics and include service level agreements.
service catalogis also known as a
Service Level Agreement (SLA)
Service Level Agreementis a contract. This contract specifies the level of service to be provided while the agreement is in effect.
Service Level Objective (SLO)
Service Level Objectiveis the building block for an SLA. The SLO provides the business objectives or business rules that set the warning and violation threshold levels. The SLO thus determines the success or failure of the overall SLA.
service option element
service option elementis the smallest unit of the catalog. This unit defines a piece of text, fee, or an application in a service. Service option elements are grouped or classified in service option groups.
service option group
service option groupcontains the cost that is associated with subscribing to a service. The cost can be based on transaction, usage-based billing, or rate. Service Option Group can be composed of many types of chargeable and non-chargeable items. For example, rates, applications and agreements.
Service worksheetscontain services, service option groups, and service option elements. Service worksheets are used to apply applicable costs to associated services. These costs can be direct or derived from associated activity cost pools. Formulas can be used to adjust costs spanning across fiscal periods and sets.
Simple Object Access Protocol (SOAP)
SOAPis a lightweight, XML-based protocol for exchanging information in a decentralized, distributed environment. SOAP uses HTTP as the transport protocol and XML as the payload encoding scheme. Developers can use any programming language to call the exposed methods of CA Service Catalog, using standard SOAP call syntax.
Worksheetsenable you to define costs that are related to business activities. Service Worksheet and Pool Worksheet are the two types of worksheets.
WSDL(Web Services Description Language) is an XML format that is published for describing web services.