Relationship and Service Mapping

This topic includes the following information about Relationship and Service Mapping for CA CMDB and CA Configuration Automation integration:
casm1401
This topic includes the following information about Relationship and Service Mapping for CA CMDB and CA Configuration Automation integration:
Supported CIs and Relationships
The ServiceDeskManagerConnector_policy.xml and ServiceDeskManager_policySB.xml files contain complete mapping information of the CI and CI relationship data for the integration.
The following table lists the Relationship mapping for the integration:
Parent
Relationship Type
Child Type
CMDB Support?
Service
 
 
Yes
 
IsHostedBy
ComputerSystem
Yes
 
HasDetail
ComplianceStatus
No
 
HasContact
Person
Yes
ComputerSystem
 
 
Yes
 
IsHostFor
ProvisionedSoftware
Yes
 
IsHostFor
ComputerSystem
Yes
 
IsManagerFor
ComputerSystem
Yes
 
HasDetail
ComplianceStatus
No
 
HasContact
Person
Yes
 
HasDetail
IPConfig
No
 
IsComposedOf
Port
Yes
 
IsComposedOf
OperatingSystem
Yes
 
IsComposedOf
RunningHardware
Yes
 
IsComposedOf
Memory
No
 
IsComposedOf
MediaDrive
Yes
 
IsComposedOf
Processor
No
ProvisionedSoftware
 
 
Yes
 
HasAccessTo
ComputerSystem
Yes
 
HasRequirementFor
ComputerSystem
Yes
Compliance Status
 
 
No
Location
 
 
Yes
 
IsLocationFor
ComputerSystem
Yes
 
IsLocationFor
Router
Yes
 
IsLocationFor
Service
Yes
VirtualSystem
 
 
Yes
Router
 
 
Yes
Port
 
 
Yes
 
HasDetail
IPConfig
No
Cluster
 
 
Yes
 
HasMember
ComputerSystem
Yes
MediaDrive
 
 
Yes
 
IsHostFor
File
Yes
Application
 
 
Yes
 
HasRequirementFor
Port
Yes
 
IsConnectedTo
Port
Yes
 
IsConnectedTo
Application
Yes
BackgroundProcess
 
 
No
 
HasRequirementFor
Port
No
 
IsConnectedTo
BackgroundProcess
No
RunningHardware
 
 
Yes
Memory
 
 
No
OperatingSystem
 
 
Yes
Processor
 
 
No
DiskPartition
 
 
No
File
 
 
Yes
IPConfig
 
 
No
BinaryRelationship
 
 
Yes
ApplicationServer
 
 
Yes
DatabaseInstance
 
 
Yes
GenericIPDevice
 
 
Yes
InterfaceCard
 
 
Yes
Printer
 
 
Yes
Switch
 
 
Yes
Person
 
 
Yes
OrganizationEntity
 
 
Yes
Incident
 
 
Supported (Only Outbound)
 
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
Problem
 
 
Supported (Only Outbound)
 
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
Request
 
 
Supported (Only Outbound)
 
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
ChangeOrder
 
 
Supported (Only Outbound)
 
IsImpactedBy
(Any Supported CMDB CI)
Supported (Only Outbound)
Service Mapping
The following table lists the mapping for the Services:
Services (
CA Configuration Automation
)
CA Configuration Automation
Schema
[acm_svc]
USM:Service
CA SDM Business Service
service uuid
svc_uuid
MdrElementID
nr.persid (Outbound)
service name
svc_name
ServiceName
description
descr
Description
nr.description
created by
created_by
CreationUserName
nr.creation_user (SREL cnt.user_name)
creation time
creation_tm
CreationTimestamp
nr.creation_date
business process
business_process
usm-core2:BusinessRelevance
Note:
All CIs contain this field, not only for USM:Service
nr.service_goal
modification time
modification_tm
LastModTimestamp
nr.last_mod
Launch-in-context URL
[acm_svc].svc_name
UrlParams
nr
Note:
This integration only uses the CA SDM object factory for backward compatibility with SSA/Catalyst 2.5.
N/A
N/A
ServiceVersion
serx.version or entservx.version
N/A
N/A
AccessedViaTCPPort
N/A
N/A
N/A
BusinessRisk
entservx.business_risk or servx.business_risk
N/A
N/A
ImpactDescription
entservx.business_impact or serx.business_impact
N/A
N/A
AvailabilityStart
entservx.availability_start or serx.availability start
N/A
N/A
AvailabilityEnd
entservx.availability_start or serx.availability start
N/A
N/A
usm-core2: CommonlyKnownNames
nr.asset_num
N/A
N/A
ServiceCapabilities
nr.class
Note: For Services, you can also use Alt CI Id
N/A
N/A
ServiceLifecycleState
entservx.lifecycle_state